Velma Jansen Email & Phone Number

South Africa

• Specialist role created in South Africa with the intention of analysing gaps in processes and procedures to identify areas where the bottom line can benefit from:o Training staff on foundational principles; new business processes; internal processes; data analysis; treaty terminology; retro distribution practices and fundamentalso Liaising with internal and external auditors to provide information required as well as training and investigation of varianceso Ad hoc long-term tasks such as the Pending Claims Verification project that seeks to identify and action various alternatives to reduce the value of unpaid claims on the system so as release reserves that feed directly to the bottom lineo Assistance in the creation of a claims process workflow using PIPEFY to track daily BAU; backlog processing; and projects at a granular level from start to finish o Acting Claims Administration Team Leader which takes into account all the functions mentioned below

South Africa

• Created; updated; implemented; and documented procedures to optimize efficiencies; standardize and streamline business processes; as well as tailor claims processing fundamentals to align with expected audit principles• Collaborated with various departments to improve the functioning relationship with the team, so as to improve the impact on the bottom line, by implementing structures that reduced queries related to the processing of claims; while improving the communication and response time between teams• Hired; trained; assessed; and managed new recruits in respect of reinsurance fundamentals; the usage of the in-house RGA system; product and client information; created training documentation thereof; as well as performed gap analysis to assess the training needs of all staff in terms of up-skilling and cross-skilling• Performed testing related to system changes such as the addition of new treaties; benefits and products; or system enhancements so as to provide feedback on any anomalies• Provided daily support to the Claims Administration Team in respect of BAU, by responding to escalations; delegating work; managing workflow as well as internal and external expectations so as to meet KPI targets• Managed the internal claims retrocession channel by providing monthly reports related to new claims notified; recoveries; as well as any queries from external retrocessionaires related to the detail thereof• Provided management information for the input of accounting records; valuation systems; and regulatory returns• Participated in daily BAU through the ownership of certain clients and the responsibility for all administrative aspects related thereto

South Africa

• Signing off; verifying; and authorizing claims payment• Administration of treaty and facultative business in line with treaty specifications on Ira (in-house system)• Provided management information for the input of accounting records; valuation systems; and regulatory returns• Managed the internal claims retrocession channel by providing monthly reports related to new claims notified; recoveries; as well as any queries from external retrocessionaires related to the detail thereof• Provision of support in respect of cession or claims-related queries (both internally and externally)• Ensuring that the company’s administration standards and time service requirements are adhered too• Performing of all month-end procedures such as performing and documenting the steps required to close off the system; identifying and investigating anomalies; ensuring adequate communication to all stakeholders; and reporting on the outcomes thereof• Documenting of administration procedures and processes, as well as identifying areas for efficiency• Performing of external client audits to verify that premium and claims are in line with treaty parameters – this includes the full cycle of the audit from sampling to reporting, as well as executing and tracking actions identified• Ownership of clients and responsibility for all administrative aspects relating to the client relationship• Set up; mentored; and trained Learners (INSETA program), as well as new associates • Development and execution of departmental training plan• Client relationship management exposure through client visits, seminars, meetings, and informal get-togethers

South Africa

• Administration of treaty and facultative business in line with treaty specifications on Ira (in-house system)• Provided management information for the input of accounting records; valuation systems; and regulatory returns• Managed the internal claims retrocession channel by providing monthly reports related to new claims notified; recoveries; as well as any queries from external retrocessionaires related to the detail thereof• Provision of support in respect of cession or claims-related queries (both internally and externally)• Ensuring that the company’s administration standards and time service requirements are adhered too• Performing of all month-end procedures such as performing and documenting the steps required to close off the system; identifying and investigating anomalies; ensuring adequate communication to all stakeholders; and reporting on the outcomes thereof• Documenting of administration procedures and processes, as well as identifying areas for efficiency• Ownership of clients and responsibility for all administrative aspects relating to the client relationship

South Africa

• General administration and assistance within the Claims Department, including:o Back-up to the Claims Administrator (processing notifications and accounts)o Resolution of queries for internal and external clientso Performing of client audits o Ad-hoc tasks related to claims management; controls; and information maintenanceo Documentation of claims related procedures and processes• Reporting to management relating to claims, including:o Breaching of key performance indicators (turn-around times)o Loading of notified claimso Pending claims verificationo Payment of claims accounts

South Africa

• Associate level commercial underwriting in respect of short-term insurance• General administrative functions such as the loading of new business and updating of policies• Liaising with brokers and quoting on new and existing business