Velma Jansen Email & Phone Number

South Africa

• Specialist role created in South Africa with the intention of analysing gaps in processes and procedures to identify areas where the bottom line can benefit from:o Training staff on foundational principles; new.

South Africa

• Created; updated; implemented; and documented procedures to optimize efficiencies; standardize and streamline business processes; as well as tailor claims processing fundamentals to align with expected audit principles
• Collaborated with various departments to improve the functioning relationship with the team, so as to improve the impact on the bottom line, by implementing structures that reduced queries related to the processing of.
• Hired; trained; assessed; and managed new recruits in respect of reinsurance fundamentals; the usage of the in-house RGA system; product and client information; created training documentation thereof; as well as.
• Performed testing related to system changes such as the addition of new treaties; benefits and products; or system enhancements so as to provide feedback on any anomalies
• Provided daily support to the Claims Administration Team in respect of BAU, by responding to escalations; delegating work; managing workflow as well as internal and external expectations so as to meet KPI targets
• Managed the internal claims retrocession channel by providing monthly reports related to new claims notified; recoveries; as well as any queries from external retrocessionaires related to the detail thereof

South Africa

• Signing off; verifying; and authorizing claims payment
• Administration of treaty and facultative business in line with treaty specifications on Ira (in-house system)
• Provided management information for the input of accounting records; valuation systems; and regulatory returns
• Managed the internal claims retrocession channel by providing monthly reports related to new claims notified; recoveries; as well as any queries from external retrocessionaires related to the detail thereof
• Provision of support in respect of cession or claims-related queries (both internally and externally)
• Ensuring that the company’s administration standards and time service requirements are adhered too

South Africa

• Administration of treaty and facultative business in line with treaty specifications on Ira (in-house system)
• Provided management information for the input of accounting records; valuation systems; and regulatory returns
• Managed the internal claims retrocession channel by providing monthly reports related to new claims notified; recoveries; as well as any queries from external retrocessionaires related to the detail thereof
• Provision of support in respect of cession or claims-related queries (both internally and externally)
• Ensuring that the company’s administration standards and time service requirements are adhered too
• Performing of all month-end procedures such as performing and documenting the steps required to close off the system; identifying and investigating anomalies; ensuring adequate communication to all stakeholders; and.

South Africa

• General administration and assistance within the Claims Department, including:o Back-up to the Claims Administrator (processing notifications and accounts)o Resolution of queries for internal and external clientso.
• Reporting to management relating to claims, including:o Breaching of key performance indicators (turn-around times)o Loading of notified claimso Pending claims verificationo Payment of claims accounts

South Africa

• Associate level commercial underwriting in respect of short-term insurance
• General administrative functions such as the loading of new business and updating of policies
• Liaising with brokers and quoting on new and existing business