Velmurugan A Email and Phone Number

1. Successfully we have implemented and got KODAWARI Certification from Toyota. 2. Ensuring the achievement of customer satisfaction, monthly KPI’s (Key Performance Indicators) like productivity, efficiency, labor utilization and labor costs.3. Monitoring efficiency of work and processes to ensure quality repairs4. Supporting team members when requiredMonitoring the service shop safety and environmental issues.5. Maintaining equipment used in the body shop and ensuring regular services and maintenance checks are monitored6. Recruiting personnel to ensure the body shop is adequately staffed7. Directing team members in handling day to day problems8. Driving continuous improvement programs on efficiency and effectiveness.

Accountability:1. Performance Monitoring as per Service Level Agreements (SLA) with Dealers.2. Providing technical advice for the customer service experience.3. Managing interface with respective DTC Depot Manager & Service Provider4. Technical issue escalation & resolution with manufacturing Plant, QA & ERC.5. Ensuring the achievement of customer satisfaction, monthly KPI’s (Key Performance Indicators) like productivity, efficiency, labor utilization and labor costs.6. Competence Development planning for Dealers (Service provider) work force.7. Drive IT systems implementation at Dealer end.8. Driving continuous improvement programs on efficiency and effectiveness.9. Good communication, Decision making & Leadership skills

Accountabilities:1. Providing technical advice for the customer service experience.2. Handling JDP survey customers and addressing the needs immediately.3. Ensuring the achievement of customer satisfaction, monthly KPI’s (Key Performance Indicators) like productivity, efficiency, labor utilization and labor costs.4. Monitoring the service shop safety and environmental issues.5. Looking after the counter measures and effective implementation of identified weak areas.6. Administering warranty claims, analysing the failures and making FTIR (Field Technical Information Report).7. Conducting diagnosis and troubleshooting the field quality, vehicle functional test and various repair processes.8. Achieving complete activities related to floor vehicle movement control.Major Highlights:1. Received ‘Silver Master Award’ in March’2009.2. Attained ‘Bronze Master Award’ in October’2007.3. Actively attended Basic Training, Service Advisor Training, Advance Training and Diagnostic Training.4. Introduced Two-Tech concept (i.e. two technicians per bay). 5. Benefits of Two-Tech Bay: - Productivity enhancement up to Two to Three time’s more or less same resources, Delay delivery has reduced, Quality of has increased and same day delivery also increased. 6. Introduced Express Bay: - (Vehicle delivered within two hours). In a single bay all the jobs are completed.7. Benefits of Express Bay: - Idle time of vehicle has reduced, unnecessary vehicle movement has reduced, Productivity enhancement up to Two to Three time’s more or less same resources, Delay delivery has reduced, Quality of job has increased and same day delivery also increased. 8. Introduced Quick service bay (Vehicle delivered within one hour). 9. Introduced separate groups for JDP survey customers.