Rafael De Oliveira Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Customer Solutions and Support: Identify client’s business requirements for fraud prevention, research and document fraud cases, and report on the ROI our solutions brought to our clients. Work with clients to resolve related problems, find ways to continually improve their processes, and keep them informed on their problem status/resolution.- Documentation and Reporting: Developing reports for GeoComply’s Business Intelligence clients that reflect the cost-saving and fraud reduction amounts of GeoComply’s fraud prevention solution. - Fraud Investigations: Conducted and presented the results of investigations into suspicious transactions. My investigations uncovered 4 fraud rings, allowing our clients to block their fraud activity, and use the data collected to prevent future fraud.- Analysis Audit: Analyzed the efficiency of fraud-preventing “Exclusion Zones” using 6 months of user data, documenting the results, and making recommendations on the most effective zones. These spot checks are critical in ensuring the compliance of our clients.

Vancouver, British Columbia, Canada

- Technical Support: Provided technical support and troubleshooting for hardware, software, and network issues for a user base of 300 employees. Assisted in the installation, configuration, and maintenance of computer systems and software applications, which led to a 25% reduction in support tickets.- Onboarding Training: Provided comprehensive training and support to a team of 15 members, conducting regular sessions to review tools and address queries. Successfully onboarded 7 new employees, ensuring they were proficient in hardware and software use, thereby enhancing team productivity and minimizing operational issues.- Software Testing: Using integration and acceptance testing, regression testing, DB drop-smoke testing and follow-up on NMIs, destructive & alpha/beta/final checklist, and ad-hoc to reduce bugs. Identify and construct relevant test cases for an assigned area and execute manual functional and performance testing.- Reporting/Documentation: Created and presented clear and concise Bug Reports, Test Reports, and QA Process Reports to identify and solve software issues across multiple systems.- Automation: Using Jenkins, an open-source automation server, I implemented automation tests reducing manual testing efforts by 35% over 2 years.- Data Analysis: collect, analyze and track data for software process evaluation and improvements, and integrate them into business processes to address the business needs.Process Optimization: Continuously sought opportunities to optimize the QA process, leading to the introduction of a new workflow resulting in a 30% reduction in average QA testing time.

Maple Ridge, British Columbia, Canada

Over the course of 10 weeks, our team worked with Left Technologies to develop an eco-certification program and a marketplace for Vacation Rental owners to reduce the impact that travel has on our environment, empowering property owners and eco-friendly merchants to change the travel economy

Port Coquitlam, British Columbia, Canada

As A Process Improvement Intern, I audited the systems of a business and worked to optimize the employees’ time and materials allocated to production.Project Management: Developed a plan to increase the throughput of 1 key plastic product by reducing waste and streamlining the production process.Workflow Improvement: Worked collaboratively with production staff to implement a re-designed production workflow using a PDCA (plan-do-check-act) approach.Results: Reduced production costs by 8.8% through process improvements and waste reduction measures

Colombia

Participated in an IAESTE Internship Program at Pontifical Bolivarian University, Bucaramanga during the period from August 2017 to December 2017. Worked in a team to analyze the impact the sediments produced within a watershed have on the storage capacity of a reservoir. During the internship, a modeling software was used to study different scenarios of water and sediment production within the watershed.

Diploma, Business Administration, Management And Operations

Participated in Business Consulting Projects based on process improvement and development process with NorthWest Plastics and Left.

Bachelor'S Degree, Environmental Engineering Technology/Environmental Technology

• Developed techniques for the preservation of the environment through planning, coordination and management of wastewater treatment.