Data Analytics, Lab Security, IT for Labs, IT For Manufacturing.Designing Product Level Infrastructure Requirements• Managing Sever Provisioning & Operations for Dev, QA and Prod• People Management for a Team of six associates (Directly reporting to me)• Manging Sever Patch Management releases and Migrations.• Provided 24 X 7 Support for all the Production Systems of Business-Critical Business• Periodic Health checks as part of IT Operations• Presentation of Service review Dash boards• Monthly monitoring of process parameters – KPIs, /KPRs / QKFs.• Define the measures for improvements.• Status Reporting, discussions for bridging gaps• Participation & contribution in global quality circle meetings.• Participation & contribution in Change Advisory Board for APAC.• Quarterly reporting to APAC Management• Participation and support to peers during various audits ISO9001 / 20000 / 27001, Corporate Audits• Conduct / arrange trainings for associates on the IT security topics.• ITSM – Remedy and Service Now• Incident & Change Management• Asset & Capacity Management• Identity and Access Management• CMDB Configuration• Ensure standard ITIL processes – Incident Management, Problem Management, Change Management, Asset and Configuration Management and IT Business Continuity Management are running well in all Bosch locations in India as well as across APAC countries.• Successfully rolled out IT Business Continuity Management process in Bosch-India• Successfully rolled out NGS (NEXT GENERATION SERVICES) ProgramResponsibilities include –• Define the monitoring parameters for ‘Shift-Left’ of services ie. from personal support to self service• Explore & support the implementation of automation of things to reduce operational overheads in service delivery.• Define use cases, SOP for measurements and monitor the same at every site level• Status reporting and update to line management / APAC management

SOC Specialist, Release Management ,Team Management , IT Infrastructure , application, operations management, Data center Management, IT Incident, Problem, Capacity & Availability management, Cloud platform, IT services, Application Server Support, Audits and IT Security Expert, Cyber Security, Jira Admin.

Team Management / IT Infrastructure /application/operations management, Data center Management, SRE, IT Incident, Problem, IT services, Application Server Support.

Sr.IT Engineer at Flextronics Technologies.• Incident Management: Responsible for handling, Monitoring incidents and service requests as per the agreed service levels.• Change Management: Ensure Change is accomplished in an orderly fashion to achieve the expected result without service disruption and within agreed-to time schedules.• • Vendor Management and Resource Management (For Extenal System & Network Engineers and other Infrastructure related).• Asset Management: Primary responsible for maintaining the Asset management in CMDB.• Responsible for contract renewals with backbone ISP service providers (Voice & Data)

Client Location: Flextronics Technologies Pvt Ltd, Chennai.IT Operations, IT Service Management and IT Vendor Management.

Client Location : Flextronics Technology Pvt LtdIT Operations and Management