Academic Operations
Current- Supported in administrative role as appropriate to the day-to-day operating objectives of the division.- Able to increase 85% level of efficiency compared to the previous in operational aspects of Study Abroad Academy program.- Handling user complaints or request and being a problem solver- Handling 500+ leads on database and help them in operational of course- Managed 500+ the entire series of guidance implementation schedules- Responsible in data collection and recapitulations of leads- Assisted in the emplementation of 5 assigned projects- Work closely with cross-functional team (product, team data, sales, hotline, and student priority team) to deliver the best learning experience to users