Building Healthcare products...

Worked (as Virtual Assistant Platform Engineer) on conversational Agents, voicebots and NPS.

Worked on building inhouse call center platform.

Created new BBPS recharge portal and worked on migration from old to new portal. Added Localization to support Indian languages. Maintained and optimized whatsapp chatbot mira functionality.

Led the development of product pricing engine to manage product data. Built sales and trc portal for inventory management and to show insights on revenue generated from various sources. Designed campaign scheduler. Integrated various logistics and payment gateway APIs into RD system - Amazonpay, Cashfree, Paytm, Qwikcilver Giftcard and Axis Bank UPI. Designed secure APIs and documentation for Retailer and QC Android apps. Made a desktop software to gather hardware specs and send to Recycledevice server for config matching using C++ and Windows API.

● Developed Interactive Voice Response (IVR) and broadcaster Outbound Dialer (OBD) solution using asterisk PBX.● Built whitelabel agent / admin portal, real-time dashboards, cloud telephony APIs using Laravel and VueJs from scratch.● Created Splitter, Do Not Disturb (DND), Blacklisting, App / API with drag and drop support to efficiently manage promotional and inbound calls by filtering DND numbers and blocked mobile numbers based on specific regions or circles.● Implemented text to speech and FFMPEG automatic audio conversion.● Optimized processes with cron jobs for billing and email reports. ● Tuning Linux and SQL server● Maintained regular backups, manage dialplans, server deployments on AWS and NTT Netmagic Datacenter● Collaborated with telecom service providers and stakeholders to troubleshoot service disruptions and SIP trunk outages.

Trading bots, hosting and game server provider- Created GIC website for player stats and GIC's yearly tournament, team management etc.- Successfully hold two asian esports tournament.- Created bots using nodejs to trade virtual items and to automatically accept donations 24*7, eliminating manual acceptance- Created, managed server configs and modules