Policy Administration - Draft, modify, and maintain organizational policies related to Information Technology and Security processes and procedures.Security Awareness - Define and implement company-wide security awareness training and testing.GRC Management - Spearhead compliance objectives including achieving SOC II Type 2 certification and pursuing CMMC Level 2 certification.

Team Management - Lead a team of highly skilled incident response analysts protecting organizations of all sizes around the world.

SOC Analysis and Incident Response – Act as lead analyst within a SOC team, providing guidance with security event management and analysis, malware analysis, and incident response. Work closely with key stakeholders to develop effective incident response plans. Stakeholder Communication – Effectively communicate security concepts and other highly technical information to stakeholders across all levels of customer organizations through both oral and written communication.SIEM Engineering – Support and administer ArmorPoint SIEM. Configure alerts, refine event handling rules, and tailor alert rule exceptions to match the unique needs of each customer's networking environment.Security Analysis – Review and monitor SIEM activity and anti-virus alerts to determine True Positive detections of suspicious and/or malicious behavior. Perform analytical searches of log data to trace suspicious activity to its source, using gathered information to make a determination regarding the threat level of detected activity. Remediate detected threats as necessary, including in-depth file/process analysis, malicious file removal, and firewall rules management.Security Reporting – Investigate and gather all relevant data surrounding security incidents and prepare comprehensive reports, including lessons-learned and steps to move forward. EDR Administration – Support and manage Cybereason, SentinelOne, and CrowdStrike across multiple organizations. Configure connection settings and refine exception rules to prevent approved software from triggering False Positive alerts. Analyze alerts and conduct research to determine True Positive alerts and perform remediation as necessary.Training and Development – Develop training materials used to train Level 1 and Level 2 Security Analysts in both the use of the ArmorPoint SIEM platform and security analysis best practices. Lead training sessions providing in-depth instruction on the use of the ArmorPoint SIEM and effective security analysis.

SIEM Administration – Implemented AlienVault USM Anywhere SIEM solution throughout network environment. Configured virtual machine, log sensors, and integrated other networking elements to create a centralized monitoring system for all network activity. Configured alarms and other log rules to the needs of the P2S network environment.Information Security – PC and network incident response, including malware cleaning, vulnerability scans, recovery node maintenance, server restoration, and hardware replacementCybersecurity Awareness - Employ various tools, such as phishing tests, to measure P2S users' knowledge and awareness of data security threats faced by the organization. Provide guidance and instruction regarding cybersecurity, including safe browsing, compliance, and general information security best practicesCompliance - Assist in the Analysis, evaluation, and implementation of DFARS / NIST 800-171 complianceNew Hire IT Orientation – Welcome new employees to P2S and provide a detailed introduction to the IT environment at P2S Inc., including software guidance and introductory cyber security trainingEndpoint Management – Configured and deployed Ivanti Endpoint Manager to manage the inventory and distribution of applications and programs used by the company. Configure distribution packages and repackage installation files as necessary to achieve installation goalsDesktop Support – Provide software and hardware support in person, over the phone, via email or instant message, and through remote desktop connection to a network of 200+ end-users across four different office locationsHardware Deployment – Unpack, configure, and deploy hardwareHardware Maintenance – Provide basic hardware support and maintenance for PC workstations and accessories or other peripheralsTechnology Inventory Management – Maintain records of all technology hardware assigned throughout the company and track usage and maintenance of equipment throughout the hardware’s lifecycle

Help Desk – Used Oracle CRM Cloud Suite to track help desk tickets and other contact interactions. Troubleshooted Windows errors, Chrome web browser functionality, application errors, and account management (password reset, lock/unlock). Solved help desk tickets independently, with less than 1% of tickets resulting in escalation to higher tiers.Application Assistance – Guided Certified Insurance Agents over the phone through the use of the Covered CA web applicationError Resolution – Investigated the cause of error messages and resolved accordingly Desktop Support – Provided desktop support and general IT troubleshooting for 40 workstations running Windows 7 Professional in a call center environment. Helped diagnose issues involving Oracle CRM, Interaction Desktop, network connectivity, and printer functionality.Agent Services – Provided excellent service to inbound callers who needed assistance with anything involving the Covered CA web application and/or account managementAccount Management – Assisted Certified Insurance Agents with Covered CA online accounts, including Learning Management System, DocuSign and Agent Certification

Help Desk – Used Oracle CRM Cloud Suite to track help desk tickets and other contact interactionsData Breach Assistance – Assisted inbound callers with questions and concerns regarding notification of the Sabre Hospitality Solutions Central Reservation System data breach. Answered customer inquiries and researched database records to provide information regarding affected information, including account numbers, addresses, and other personally identifiable informationDesktop Support – Provided desktop support and general IT troubleshooting for 15 workstations running Windows 7 Professional in a call center environment. Helped diagnose issues involving Oracle CRM, Interaction Desktop, network connectivity, and printer functionality.

Help Desk – Used ZenDesk and JIRA ticketing systems to track assigned Help Desk Tier 1 and Tier 2 issues. Provided support to thousands of end users with issues relating to account management (password reset/unlock), application errors, and troubleshooting mobile devices (iOS, Android).Application Support – Provided solutions, through face-to-face contact and web communication, for drivers who use Uber with all technical support, account registration, configuration and management, application functions, and strategic business developmentDevelop and Expand – Continuously communicated with Support Representatives around the globe to identify, understand, and correct any technical issues affecting any and all Uber communities. Maintained up-to-date knowledge of relevant laws and regulations affecting Uber as a company, as well as drivers on the Uber platformRepresent and Share – Partnered with local Firestone locations to plan weekend events focused on new driver sign-up and new driver support; successfully registered an average of 1000 new drivers per weekend eventMac OS X and Mobile Device Troubleshooting– Provided mobile device support (iPhone, iPad, Android, mobile hot spot) and Mac OS X troubleshooting for 8 users in a service center environment.

Retail Operations Management – Managed all retail operations, human resources, and sales reportingCustomer Service and Team Management – Delivered high-quality guest service while coaching staff to do the sameProject Management: Store-wide Technology Upgrade– Managed the budgeting, planning, and implementation of a store-wide technology overhaul. Installed new desktop hardware, POS system, CAT5 cabling, network tools, and sound system. Implemented the use of G Suite business solutions for the retail location and its three associated salon spa locations. Developed learning materials and provided training to key stakeholders in the organization to ensure smooth and simple implementation of the new cloud services.Desktop Support – Provided desktop support and general IT troubleshooting for 10 workstations across 3 locations. Helped diagnose issues involving desktop and POS hardware, SalonBiz CRM, and Windows 7/8/10.

Business Partnerships, Innovation and Development – Lead member of the Starbucks Store team responsible for the design, development, and implementation of Starbucks’ partnership with La Boulange Café and Bakery, primarily focusing on artwork, retail schematics, and sign and package design for company-wide implementation.Regulations Enforcement – Maintained compliance with state and company health codes Team Leadership and Training – Completed the Starbucks Coffee Master program, then proceeded to train fellow Baristas to complete the Coffee Master programExceptional Service and Customer Experience - Crafted beverages and prepared food items with both high efficiency and expert care, providing visitors an excellent experience during each visit.

Model, fit model, and actor representing a wide range of commercial companies and fashion brands in print, video, and on the runway.

Model, fit model, and actor representing a wide range of commercial companies and fashion brands in print, video, and on the runway.

Retail Operations Management – Managed retail operations, human resources, and sales reportingInventory Management and Visual MerchandisingCustomer Service and Team Management– Delivered high-quality guest service while coaching staff to do the sameProduct Knowledge: Aveda Ambassador – Maintained a regular working knowledge of all Aveda products, including ingredients, ingredient sources, and benefits. First in the Southwest District to complete the Aveda Ambassador program.