ResponsibilitiesOversee all reservations made by travel agents and ensure all transport, hotels and services are blocked and accounted.Motivate and coach travel agent to ensure delivery on key performance metrics and sales target.Identify and Implement best practices and strategies by setting weekly meetings.Conduct office, company and school visits and presentation to previous and possible new clients.Maintain a good and open relationship with hotel sales team and tour operator and suppliers.Monitor and manage three websites, make necessary update and content creation for each website as needed.Create email marketing campaigns and newslettersTrack and Monitor site analytics, metrics and campaign monitoring.Monitor and classify leads to increase sales generation.Conducts marketing and competitive research.Responsible for identifying new destinations and packages and finding partners in new packages.Responsible for over all planning, leading, organizing new events and packages.Key achievementsCreated a simple and friendly website that is easy to navigate for the best customer experience.Was able to put the company's online presence as a Luzon Land Tour Operator in less than six months by SEOTools/Sofwares UsedTAC SystemVIA Booking SystemWeeblyGoogle AnalyticsGoogle WebmasterGoogle AdsenseZoho CRMMailchimpBusybee TxtBlast

As a Customer Account Specialist I was task to answer clients enquiries via chat, email and over the phone about the company, our services. I also handle customers technical concerns about the their Mobile App. Duplicate their app, upload different loads of data to their app if needed. We are also tasked to find bugs, replicate and submit reports.