Alessandro Vendetti Email & Phone Number

Noordwijk Aan Zee, South Holland, Netherlands

▪ Service Manager for Videoconferencing Service and Messaging Service playing the role of Change Manager.▪ Handling critical issues related to the services and drive to resolution▪ Executing projects / activities for IT related projects▪ Producing management reports packs for internal management and lead/attend review meeting▪ Working with the cross-functional teams, Service Desk, Incident, Problem Management to ensure SLA compliance▪ Acting as the point of escalation for service incidents to ensure adherence to prescribed Service Level Agreements.▪ Maintaining contacts with the other Services and its Service Providers▪ Supervising the day-to-day delivery of the contracted services▪ Optimizing the performance, SLA compliance and value form money▪ Improving controlling mechanism function, contributing to the overall Service improvements.▪ Understanding the Collaboration platform (O365 and CISCO WebEx, MS Teams, KUDO, Pexip) roadmap from a technical, end user and data privacy perspective (GDPR, DPNR, DPIA)▪ Reporting

Roma, Italia

Service Owner - Messaging and Collaboration Services

Providing high quality of Service, up-to-date documentation for all service arrangements. Motivating and guiding a team. Seeking out, establishing and maintaining relationships with operational contacts within each client. Making sure that all account and contract details are up to date. Investigating technical issues. Accurately recording service times, job costing and invoicing in the Service Department. Escalating operational issues to senior management or suppliers. Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets. Carrying out half-yearly billing checks and inventory audits. Collecting and analysing data, then using it to plan and manage both projects and systems. Keeping costs down by focusing on the reduction of leakage. Taking corrective action where inadequate performance is suspected. Assisting in the development of a customer service policy for the company. Confirming that contracted payment terms are adhered to. Following up on all outstanding issues