Daniel Parra Del Riego Email & Phone Number

Austin, Tx, Us

Indirect Procurement - Store Equipment

Miami, Fl, Us

Senior Manager in Sourcing for Restaurant Equipment and Remodels•Manage and support an Equipment & Décor portfolio of over $120M annually•Executed a savings strategy by reducing Subway® Franchisee CAPEX of restaurant technology and allowing for franchisees to have more money available for Operational expenses.•Manage all Subway® Capital Equipment services and projects, to ensure Subway® franchisees have equipment available for remodels, net new startups and replacements.• Collaborating with Brand Operations and Brand Décor in completing 3k store remodels YoY, with over 6,000 Subway Remodels completed in 2021 and 2022.• Lead the largest national POS transition with over 24,000 Point of Sale units delivered and installed during the largest epidemic in history. • Improved Franchisee warranty SLA 1st call resolution from 85% to 95% YTD by creating a strategic alliance between IPC, HP Support & Subway® HQ. • Develop strategic alliances with Subway® stakeholders, to ensure on-time and on-the-mark Restaurant Technology initiatives & rollouts• Work with all stakeholders to rapidly develop project plans including planning, IT build and support, Subway® Franchisee user experience, system roll-out and marketing

Stamford, Ct, Us

• Lead daily sourcing and contract award process for corporate service categories (Marketing, Sales, Research, Public Relations, and Facilities)• Lead development of RFPs and contract/SOW negotiations• Analyze total procurement spend on an annual basis to ensure overall effectiveness and efficiency of spend• Analyze current and potential suppliers, as well as develop strategic alliances with suppliers to maintain competitive pricing, flexible lead times and high standards of quality• Partnered with Operations to get ISO 27001 approval for Gartner, Inc. • Utilize sourcing methodologies to develop strategies that enable effective negotiations, reduction in total cost of ownership, vendor management and process improvement• Currently work with Gartner’s Legal, Risk and IT Security teams to mitigate risk through the review of both legal and business terms.

Stamford, Ct, Us

The Team Client Manager (TCM) is an experienced service professional who understands the business drivers of Gartner’s C-Level client base and their teams. The TCM provides Gartner’s clients a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively. • Serve as the single point of contact within Gartner• Actively involved in business presentations, discussions, budget planning, project evaluation and assessments work with business owners and senior executives within Fortune 500 organizations.•Participate in program management & Implementation for multiple projects with varying priorities including: MDM; NGFW; BI/ Analytics; AI & Machine Learning; IAM; SIEM; Big Data/ Data Lake & Data Warehousing; Threat and Vulnerability Management; DR & BCM;• Facilitate a coordinated service approach for both the client team as well as the internal team including Sales, Executive Partners, and Leadership Partners. • Collaborate with appropriate internal Gartner employees when the clients Team is located in multiple countries and local language support is required.• Ensure client satisfaction, account retention, individual retention, operational efficiency and quality across Executive Program service lines.• Cultivate and expand existing business relationships through frequent communication and regular client interactions to ensure the clients’ needs align to their Mission Critical Priorities.• Lead Service Delivery Kickoff meetings with CIO's, Sr. IT Executives, Service and Sales Associates• Coordinate, schedule, and participate in client inquiries and other events with EXP Executive Partners, Leadership Partners and The Gartner Analyst community.• Assist Sales, Executive Partners and Leadership Partners with renewal and upgrade opportunities• Deliver on-site member support at annual Symposium events or other

Miami, Fl, Us

Responsible for driving productivity and continuous improvement and adoption of all service programs within all Subway® restaurants, while providing customer support to service and technology sourcing, issues and questions.• Implemented the initial launch of the Subway® Surveillance program in the US and Canada that is currently being using in over 4000 locations• Planned and promoted the fulfillment of material and communications related to new surveillance program to the Subway Franchisees in N.A., LATAM, PR, and Australia• Created and deployed Surveillance Call Center and Network Support to all surveillance users while saving over $140K per year in Service Subscriptions• Managed deployment of new hardware for Subway® Surveillance which would reduce costs of equipment by more than 50% of current hardware• Spearheaded the successful introduction and transition of over 4000 store locations to a new support help desk• Assisted in saving Subway® Franchisees over $5.9 Million dollars with the introduction of Subway® Surveillance• Project owner for developing online training program for new users of Surveillance Program• Promoted and planned the implementation of material and communications to the Subway® franchisees in the U.S., Canada, Puerto Rico, and Mexico• Initiated the implementation of partnering programs to support and add value to the surveillance programs and software ( temperature monitoring, auditing programs, POS integration)• Manage vendor relationships to increase the quality of equipment, software and processes• Process, coordinate, and manage installations for Subway® Surveillance throughout the U.S. and Canada.• Developed training program to educate franchisees of the software application and created Training aids for continued education of software• Conduct quarterly surveys on the product to assist in product planning• Promote and conduct demos of the Subway® Surveillance application at Area and Annual Field Meetings

Miami, Fl, Us

Responsible for driving productivity and continuous improvement and adoption of all service programs within all Subway® restaurants, while providing customer support to service and technology purchases, issues and questions.•Pioneered and launched Subway® Wi-Fi that will expand to over 2,000 restaurants across the Nation by end of 2016.•Liaison between HP and ParTech, Inc. to secure over 18,000 Point of Sale (POS) units into Subway Restaurants by 2015•Helped drive over $42 million in Point of Sale revenue while saving over $11 million, collectively, to Subway® franchisees•Logged in over 2000 annual franchisee requests via calls and emails per month using active CRM system•Escalation point of contact for all POS service issues with a 98% response to resolution in first 72 hours of submission•Contracted a variety of supply chain vendors that directly resulted in an increase of franchise productivity, savings and quality •Responsible for completing and submitting monthly key performance indicators to Executive Board Members

Fort Mill, Sc, Us

Ensured a positive customer experience by educating customers of the features and benefits of our products, while responding to questions, overcoming objections, and accurately updating our contact management system.•Received MVP of the month 3 times in a span of 6 months•Closed over 1200 DIRECTV and Clear Internet contracts before 1st year of employment•Drove profits through inbound and permission based outbound bi-lingual calls by utilizing persuasive sales techniques•Consistently exceeded sales goals while meeting a 95% QA score per month•75% succession rate of purchase for every call assisted to other teammates by utilizing cross-selling and up-selling techniques

Georgetown, Tx, Us

International liaison for Peruvian Ministry of Defense, to manage A/R and A/P for elite revenue driven accounts, while securing budget driven contracts for future acquisitions.•Secured over $3 million in Peruvian Navy maintenance contracts for UH-3H Sea King Initiative•Increased profitability for all avionic work by 25% by subcontracting work to the Peruvian Air Force’s MRO, Seman-Peru•Launched Aeromart S.A.C Peru and hired a team of certified FAA and JAA mechanics to administer and inspect work to Defense accounts•Coordinated and Supervised 5 Captains and 10 Sergeants (Mechanics) to be trained at Enstrom Helicopters HQ in Michigan, USA - in which brought skills back to Peruvian Military•Provided strong in-person customer service and installation support to the Peruvian Navy account•Held in base meetings with Admirals, Commanders, and Captains to update them of any compliance or future deployments for aircraft being repaired•Division lead for troubleshooting, implementation and billing of aircraft related sales•Provided hands-on operational instructions to tech Sergeants and mechanical engineers

Bethesda, Md, Us

- Provided direct support to Senior Account Executives of Marriott Corporate Sales. - Reviewed and edited contracts between Marriott and Corporate Accounts (ie. Bose, Fed-Ex, Burger King) - Assembled small teams to accommodate corporate event planners/ decision makers. - In constant verbal and email communication between staff and customer.

Irvine, Ca, Us

Managed Restaurant operations, ensuring customer engagement and expectations were always met.Certified to operate Front, back, fryer and board operations

Bachelor Of Business Administration (Bba) In Marketing, Marketing

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