- Handling customer complaints and queries to ensure customer satisfaction- Overseeing daily salon operations and maintaining schedules and inventory- Coordinating brand partnerships and overseeing execution of new marketing opportunities- Scheduling client appointments via phone calls, chat/ text, and emails via POS systems Square and Vagaro- Assisting in creating unique and creative content for social accounts via Instagram and TikTok- Creating engaging images and video content to promote brand on social accounts and website- Tracking new social media trends and keeping up with audience preferences- Responsible for managing social media calendars; creating, scheduling, and copywriting content- Compiling insights, tracking analytics and engagement across platforms on Instagram and TikTok

- Contributed to developing and implementing new social media strategies to increase brand awareness- Created organic, trending digital content across social media platforms including TikTok and Instagram- Tracked analytics and generated monthly social reports- Assisted in researching trends and ideas to identify new opportunities

- Worked on rebranding and expanding the social presence of the Latinas Art Foundation, a non-profit organization that supports arts education in Paramount, CA- Created a modernized social media strategy plan for Instagram and TikTok that implemented influencer marketing, local partnerships and events to promote the organization- Pitched unique strategy plan to client, the Latinas Art Foundation and attending panelistsBridge LA Agency was created for COM 467 (Integrated Communications Management).

- Managed register and processed transactions- Actively sought ways to market the salon through social media and marketing events- Maintained social media presence on Instagram, engaged with users and strengthened customer relations