Copy writing, newsletters. content creation. Not for profit and small creatives specialist. Grant and tender writing consultant.

Research and development of proposals for Grants, tenders and programs.

Age and Disability Services Team Leader, Providing planning and support to client who have accessed Disability Services Commission, NDIS, and My Aged Care services.

Day to day operations and over sight of all staff over the main site as well as Intake and short-term accommodation site in Bentley housing up to 12 individuals and sometimes their children. • Provide support to the staff and deliver skills improvement and learnings within a performance management framework• Report progress to the Committee of Management and funding contract managers. • Provide input into the Strategic plan. • Refine and improve service delivery within compliance to the contract• Manage expenditure and track P&L to budget• Develop annual budgets for the organization and the individual programs with the assistance of the senior bookkeeper• Build the profile of the organization• Liaise with other stakeholders and departments to develop partnerships and ensure good program delivery• Develop and administer Website and social media pagesMain achievements:• Restructure to allow for better risk management, service delivery and staff performance monitoring while enhancing client experience. Increased numbers from average of 30 clients to 40. • Rebuilt the profile as organisation had moved and had no online presence or office. • Developing financial expenditure policy and procedures, ensuring that the organization runs to a budget.• Implementing a new IT and much better utilization of the SHIP Data base as a customer management system. This allowed for hosted cloud-based solution and closed the loop on many records management issues. • Started an asset maintenance and upgrade program for the housing stock

• Coordination, Planning and Funding• Builds and maintains effective working relationships with individuals, families, carers and communities in a local area.• Engages with individuals, families and carers to identify goals, strengths and needs, and plan for the future.• Assists individuals and families to access the supports and services they need to achieve their identified plan goals, including access to funding as appropriate.• Community Development and Capacity Building• Actively supports positive partnerships between individuals, families, carers, local organisations and the broader community to build a more inclusive community• Administration and Information Management• Facilitates assessments of eligibility in accordance with Commission’s Eligibility Policy.

Coordinate information and referral service for over 55 on housing choices and options. Provide management and adminstrative support to CEO and report on actions of the centre. Advocate for Seniors and provide information and feedback on the issues affecting seniors and housing.

Oversee running of the business and looking for community partnerships and expanding into areas of need under current charter. Avon Youth Community & Family Services Inc. (AYCFS Inc) is a non-government, not-for-profit, community based organisation which since its establishment in 1985 initially as 'Northam Youth Outreach' operated as a drop-in-centre.Since those early days it has expanded to provide a diverse range of services to Youth aged between 12 and 24 years in the Avon Valley region, Western Australia. As well as support services for those at risk of homelessness and much moreWe are here to speak for the voiceless because we believe every Kid Matters...

direct oversite of 3 sites, manage 20+ people, source, hire and train new staff, Inspire and support staff to meet targets, ensure compliance to the ESD4 contract requirements. Spot auditing, develop community projects, create and maintain community networks, job creation projects, liase with new projects to determine training and staffing needs and get cohort trained for when new positions become avail, look at holistic solutions to unemployment and implement to find clients jobs, find project opportunities and implement, marketing of company, events managment.

Manage the day to day and overall strategic and business improvement of the organisation

day to day operations and case managment and placement of clients

Once upon a time when Major Telcos had their call centers in Australia, I worked mainly for mobile net, but took all Telstra calls in the office in Belmont. We operated out of three computer systems/data bases and took calls, inquiries and complaints for Mobilenet, Single billing and WAP (data, which was just taking off). Helping people negotiate the menues when Nokia introduced an updated 3310, for people who had limited access to any tech, was just one of the many types of inquiry I would handle. In addition we had KPI's for up selling and referring to Telstra sales online. My performance reviews based on those KPI's were always at least 4 out of 5. My quarterly bonus was based on those figures.