📈 Venetia Sk Ho Email & Phone Number

Singapore

- Streamline ETL process from on-premise and cloud database for optimal performance on Tableau server- Oversee semantic layer development and deliver 20 reports & dashboards for new partnership in 6 months - Implement Python scripts to automate report extraction, email subscription and make API data requests- Organize monthly data visualization workshops and advanced trainings for 150 users from 8 departments

Singapore

- Migrated weekly exposure dashboard to Tableau and automated product impression allocation based on weekly moving averages - Led execution of assortment ranking algorithm in Python script to optimise conversion rates for 500k items onsite - Built and validated ARIMAX and Multiple Linear Regression models in R for order and item volume - Performed root-cause analysis and statistical modelling for a Six Sigma project to reduce forecasting error by 25%

Singapore

- Executed lead generation onsite and app strategy and collaborated with Engineering team for IT dev- Conducted regular end-to-end testing and fine-tuning for 3 lead gen placements across devices- Scheduled daily monitoring reports and managed SFTP files on Oracle CRM platform- Provide comprehensive process and systems documentation for training and onboarding

Singapore

- Managed 40 live-triggered campaigns that drove 100k weekly visits and SGD70k revenue- Maintained domain deliverability at 98% and monitored engagement metrics for 20mil emails- Automated data processing with R, transformed data with XSLT, coded email in HTML & CSS- Launched personalized recommendation engine that uplifted email click-through, conversion rates by 19% & 5%

Singapore

- Built a workforce management model with Excel VBA incorporating 11 parameters for call center- Created Zendesk dashboard to monitor 8 customer service KPIs across 6 countries- Analyzed live chat A/B test result from Google Analytics to evaluate customer service channel cost- Reviewed telemarketing and voucher creation process to make recommendation for 7 SEA ventures

Kuala Lumpur, Malaysia

- Ensured accurate updates of 5000 merchant accounts of various business categories in Salesforce- Generated up to 20 business leads daily and assigned merchant accounts to business consultants- Initiated documentation for training guideline and SOP for common technical errors

Kissimmee, Florida

- Built reports and assortment decision tools for revenue analysis for 11 hardlines categories- Reviewed sales performance based on profitability, penetration and productivity of products - Liaised with 6 location planning teams at theme parks and resorts for visual merchandising- Supported 11 category planners with purchase order revision and product development - Attended Engineering and Security Professional Development Studies and career workshops

Master’S Degree, Industrial And Systems Engineering

Activities and Societies: Bringing Love to Every Single Soul (BLESS)

Bachelor'S Degree (Double Major), Actuarial Science, Mathematics, 4.0

Activities and Societies: Nebraska University Malaysian Student Association, Enactus, SIFEEnactus (formerly known as SIFE), Non-profit.

Bachelor'S Degree, Actuarial Science

Activities and Societies: Editorial Board, Actuarial Science Club, RotaractEditorial Board, President - Oversaw and ran the production.