As a Senior Channel Experience Specialist at Wing, I create value for customers and enhance their satisfaction and loyalty. Wing is a leading mobile banking service provider in Cambodia, where I have been working for over two years. I am responsible for customer experience and behavior, customer usage frequency, service growth, and customer penetration. I work closely with the customer experience team on customer feedback and complaints, and support on CLM and CVM campaigns. I also work on developing new services and supporting other tasks per assignment. I have earned multiple certifications and honors, such as the Business Writing Principles certification from LinkedIn, the CleverTap Journeys certification from CleverTap, and the Best SCA Awards for the best performance and team support at the branch. I have a bachelor's degree in Business Administration and Management from Norton University, where I honed my skills in business administration, writing, and Microsoft Office. I also have expertise in digital marketing, especially social media marketing, which I leverage to promote Wing's services and reach new customers. I bring diverse perspectives and experiences to the team, as I have also worked as a Project Development Executive at a branch of Panasonic Asia Pacific and as a Senior Sale Performance Specialist at ABA Bank. I am motivated by innovation, collaboration, and customer-centricity.