Sales Support Executive
CurrentAbout: SKYNET, one of the leading local carrier companies, as more that 18 years' experience in providing domestic and internatiomal carrier services.• Handling and resolving client’s product and service inquiries.• Liaise with the customers & respective departments for processing & ensuring deliveries.• Constantly update customers with the shipment tracking details.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.• Responsible for securing new customers, and maintaining and developing existing accounts.Meet target set in terms of contributing and generating revenue for the department.• Contact new sales leads and transform a minimum of those into revenue generating business.Maintain records of customer details.• Identify potential customers and register opportunities in Orient.• Regularly contact existing accounts validating our service levels and develop new revenue streams.• Negotiate with the accounts as per price guidelines given, looking to maximize profits.• Follow up on customer communications in a timely and professional manner.• Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.
