• Communicated with potential sellers via emails and calls, maintained asset databases, and interpreted marketing analytics for business owners.• Drafted engaging marketing, advertising, and website copy, working with CMS, CRM, and marketing automation technologies.• Executed successful product launches by coordinating actions across various teams, analyzed website data, and provided leadership on research projects.• Evaluated brand digital performance, conducted competitor analysis, and crafted customized marketing materials.• Developed content strategies for digital media, participated in events and ensured quality assurance of deliverables.

• Executed new strategies and interacted with clients to meet their needs.• Provided comprehensive IT support to users via phone, email, ServiceNow, chat, and various platforms, ensuring exceptional service delivery.• Proficient in JIRA, and Media Monitoring, conducted IUAT testing and hosted websites for client review.• Led training programs, collaborated on cross-functional teams, managed localization projects, and contributed to process improvement.• Reviewed site design, conducted product QA, managed data migrations, and validated client data accurately.• Administered surveys, managed teams, developed quality initiatives, and facilitated onboarding sessions.• Demonstrated as a qualified or self-taught technology enthusiast, driven by self-motivation and a keen desire to constantly upskill and acquire new knowledge daily.• Adapted quickly to new technologies while leveraging existing skill sets, showcasing the ability to learn and apply new technological advancements effectively.• Exhibited flexibility in adapting to new processes and changes, aligning with the delivery of cutting-edge and future-proofed technology solutions to customers.• Established and maintained a customer-focused approach within the service desk, prioritizing customer satisfaction through personalized, efficient, and effective support.• Worked closely with cross-functional teams to streamline service processes, optimize workflows, and improve service delivery for clients.• Monitored service desk performance metrics, identified areas for improvement, and implemented enhancements to meet and exceed client service level agreements.• Fostered a culture of continuous improvement and innovation within the service desk to adapt to evolving client needs and industry best practices.

• Ensured accurate and high-standard media research, created and closed cases in the business portal for client queries.• Conducted keyword research, managed press releases, and applied data quality principles to manage research data effectively.• Hands-on experience at a Service Desk, resolving diverse technical issues and fulfilling user needs promptly.• Proficient in JIRA, Confluence, and CMS tools, fixing issues and ensuring the quality of provided information.• Proficient in Microsoft Excel for data manipulation and analysis. Knowledgeable about various data analysis tools and principles.• Possess excellent written and verbal communication skills in English, effectively conveying complex technical information.• Collaborative team member adept at achieving shared goals and objectives efficiently.• Effectively communicated with customers from diverse backgrounds, addressing a wide spectrum of technical inquiries and requests.• Strong organizational skills, capable of managing multiple projects simultaneously with precision and keen attention to detail.• Collaborated directly with key clients, overseeing and ensuring successful delivery and management of their IT infrastructure and end-user computing needs.• Led operational, technical, and provisioning support efforts through the service desk, ensuring a customer-inspired service delivery model.• Implemented strategies to enhance customer experience and satisfaction by aligning service desk operations with client-specific needs and expectations.• Acted as a liaison between clients and internal teams to address and resolve technical issues promptly, ensuring seamless operations and client satisfaction.