Venita Gaines Email & Phone Number

Having worked with many organizations over the years, I come with experience from Service Desk Operations to Service Delivery including Transition Management.I've performed the role of Enablement Lead (transitioning to PMO) facilitating the coordination of delivery staff (100+) to have the appropriate access to relevant tools and systems.Formally, held the role as an IT Operations Manager for a large military Assessment and Transition. In addition, took on the role as the Infrastructure Assessment and Due Diligence Deputy, leading the Operations and Technology and Work Environments Transition for multiple bases. I have also led Transition Towers for large global multi-million-dollar infrastructure transitions for Data Center Migration and Global Payments Service Desk.In these roles, I am accountable for end-to-end transition management, including scope and schedule management, Knowledge Transfer, Service Readiness Testing, through final handover to Operations/Delivery (Go-Live). Also responsible for Monitoring and Reporting the progress of projects/programs, ensuring timely resolution of risks, action items, issues, and key decisions (RAID).

Atlanta

Experienced IT Operations Manager with a record of developing and supporting successful IT projects and solutions incorporating a wide range of applications and technologies. Managed a team of onshore and offshore resources responsible for supporting daily operations of the Purchasing Power Ecommerce website, call center application and other enterprise related applications. Accountability for support and enhancements to applications, project definition, project plan, managing budget, meetings, requirements, overseeing development, testing and implementation. Consistently recognized by management for improving organizational effectiveness and efficiency. Exceptional leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

Managed and Lead Systems & Applications Monitoring team fostering a strong team-based environment that monitors critical production services that impact business operations; implemented Project Management, Problem and Change Management resulting in higher efficiency and minimal downtime. Utilized Solarwinds®, Grafana, Google Analytics and in-house tools to track performance, pinpoint issues and provide real-time analytics to ensure service uptime, and visibility into 800+ Aaron’s IT physical, virtual and cloud environments. Facilitated the Change Advisory Board (CAB), ran reports, identifying trends and executed Post Implementation Reviews (PIRs) as necessary.

Directed Data-Center migrations and ITIL Service Management transitions for various Fortune 500 corporations. Applied comprehensive and in-depth knowledge of transition management and PMI program/project management concepts, practices and procedures to highly complex multi-million dollar design-build-run technology transformation and transition programs.