Venkat Murthy Email & Phone Number

• 4+ years of Consulting and Implementation experience in SAP CRM 6.0, CRM 7.0 and ECC 6.0 - SD (Sales & Distribution).• Over 17 years of total work experience in IT consulting, Business Development and Sales; in retail, wholesale, manufacturing and government business environment• Consulting responsibilities included Legacy System Analysis, Business Blueprinting, Gap Analysis, System Configuration and User training.• SAP CRM experience includes system configuration, transaction processing, Lead Management, Activity Management, Opportunity Management, Quotations, Sales orders, Complaints and Service Orders.• Exposure to Interaction Center business processes and customization, develop questionnaires, scripts, External List Management (ELM), Application Enhancement Tool (AET), Business Role configuration • SAP SD Experience includes customizing customer master data, pricing procedures, quotations, sales order processing, copy controls for sales documents and data uploads using Legacy System Migration Workbench (LSMW).• Middleware knowledge related to loading of various objects from R/3 to CRM and vice versa; monitoring middleware cockpit for queues and errors.• Sustainment activities such as post-implementation support, resolving issues related to sales documents errors and changes, creating training documents and conducted functional training.• Good understanding of business processes and the macro level view of business goals and its relevance to CRM implementations.• Strong communication and people skills.

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  Osmania University

  Accounting, Economics