Venkat Y Email and Phone Number

▪ Manages and performs the entire Tier 2 Program Managed Services process for assigned clients and ensures strict confidentiality and security of client and client’s 3rd party (e.g., supplier) data, making decisions on behalf of the client and taking ownership for delivering accurate measures and reports. ▪ Independently creates, customizes, and determines all measures necessary in the process for clients and 3rd parties (e.g., suppliers) to participate in programs, identifies areas of skill deficiency for participation, and registers them for training as needed.▪ Coordinate the process to invite suppliers to participate in the program and register them for system training as needed.▪ Use approved document templates to prepare and customize the tracking sheets that will be used to administer and monitor program status.▪ Manages all communications and follow-up activities to ensure information required by clients is reported in a timely manner.▪ Conducting meetings in Zoom, Microsoft Teams, Customer Onboarding, handling tickets, preparing presentations.▪ Preparing, Customizing Reports and Dashboards for different clients according to the requirements.▪ Creating projects in Asana.▪ Managing a team of trainee associates, associates, senior associates. Preparing Status Reports to the Management. ▪ Reporting to the Director Delivery Management.

Responsibilities:▪ Handling Inbound Calls. Resolving the queries asked by the customers.▪ Remote Support for ATM’s in Banks Network Management. ▪ Running various tests on the ATM’s. Fixing the issues of the ATM via remote access.▪ Providing Email and Chat Support. Site Management, Terminal Assignments.▪ Incident Management. Monitoring Triage outage. Trouble Ticket Management.▪ Deploying Packages, Running Scripts, Port Activation, Monitoring Server health status.▪ Cash Management. Processing payments, refunds, settlements, claims.▪ Customer Database Management. Processing Invoices and Billing Management.▪ Communicate and Co-ordinate with Customers, Clients, Vendors, onsite Technical Teams and different teams in the Project over phone, email and chat channels.Additional Responsibilities:▪ Managing a team of Trainee Associates, Associates and Specialists.▪ Daily Shift Handover Process. Attending Conference Calls with the Client. ▪ Data Management and Data Analysis. ▪ Create and deliver Reports, Dashboards as per Client Requirements.▪ Creating Standard Operating Procedure (SOP) documents.▪ Preparing PowerPoint Presentations of weekly, monthly, quarterly reviews by SWOT Analysis.▪ Conducting daily huddles, updating MOM (minutes of meeting) in the Trackers.▪ Maintaining the Knowledge Base in the SharePoint Portal.

▪ Getting Leads from different sources to get the Business.▪ Meeting Clients and giving presentations about the Product Offerings.▪ Identifying the business needs and engaging with the Clients.▪ Giving the information about the services offered.▪ Fix up an appointment with the Technical Team, Management and Clients.▪ Preparing Reports and submitting it to the Manager.

▪ Conducting Financial Analysis of customers.▪ Verification and Validation of KYC documents and financial statements according to Banking Standards and Office of Fair Trading guidelines.▪ Conducting Due Diligence searches in various third party and internal databases.▪ Processing transactions include payments, refunds, settlements, invoices, insurance premiums.▪ Processing Claims of Vendors. Quality checking and Auditing of transactions. ▪ Compliance and Risk Assessment. Credit checks using media, court (Legal) and public registers.▪ Research and analysis of credit reports obtained from Credit Bureaus (Experian, Equifax, Call Credit and Trans Union) and prepare the data for the respective accounts.▪ Conducting Data Analysis and Preparing ad hoc reports. ▪ Preparing weekly, monthly and quarterly Presentations.