▷ Worked in LMPS U.S Mortgage process as a Process Support Analyst I review all the loans for modification for defaulters. The borrowers who are default to pay the mortgage payment we follow up through LMA, CRM, Salesforce tools to find the reasons for the defaulters and providing trial period and making them home affordable.▷ Worked in CLD U.S Mortgage process as a Loan Officer we purchase the loans from approved lenders to Bank of America.▷ Constantly work towards improving Productivity, Timelines and Quality Scores. ▷ Identifying area of concerns in quality and giving timely feedback to group.▷ Proactively support Team Leader when required, create reports and analyze data.▷ Being a technology SPOC helping the peers in resolving minor technology issues and raising the e-tickets and follow-up them timely manner.▷ Being a Transport and Fun SPOC for the team ensured zero no shows and efficiently organizing the team to Friday fun activities.▷ Always been a consistent performer in maintaining 100% accuracy parallel managing the productivity and handling the group.

Process of dental claims

Process of hcfa claims.