Administer and optimize computer systems, servers, and networks, ensuring seamless operations and minimal downtime.• Provide prompt technical support to end-users, resolving hardware, software, and network issues efficiently.• Act as the primary point of contact for technical support requests, triaging and resolving issues promptly.• Manage system-related incidents, conduct root cause analysis, and implement preventive measures.• Proactively monitor system performance, identifying potential issues, and performing routine maintenance.• Install, configure, and maintain software applications, ensuring compliance and compatibility.• Proficient in Microsoft Endpoint Manager for centralized endpoint device management and security.• Configure and administer firewalls to protect against unauthorized access and potential threats.• Identify vulnerabilities and security risks, ensuring robust defense mechanisms.• Enforce industry regulations and standards, safeguarding systems and data compliance. Administer user accounts, permissions, and access controls, ensuring data security.• Perform regular backups using Veeam Backup and Replication software, ensuring data integrity and prompt restoration.• Identify opportunities for process improvement, automation, and system enhancements.

Delivered exceptional technical support to apple employees, resolving hardware and software issues promptly and efficiently. This included troubleshooting Mac OS, iOS, and various apple applications such as keynote, pages and numbers.• Managed and prioritized service desk tickets using apple's internal ticketing system, ensuring timely resolution of reported issues while maintaining high customer satisfaction.• Show clients how to download the software to their computers and how to launch it for the first time. Help consumers debug software problems they run across and offer helpful advice to fix the issue.• Proficiently provided remote support to employees working from various locations, leveraging remote desktop tools and effective communication to troubleshoot issues and provide timely solutions.• Created and maintained comprehensive documentation for common technical issues and solutions, contributing to the internal knowledge base and facilitating faster resolution of future incidents.• Refer challenging instances to a senior analyst or support specialist Send technical documentation to clients who have lost or misplaced. Take over remote control of clients' machines when it's required to fix issues.• Provide consumers with hardware recommendations if their Mac can't execute the program. Ensure that all in-store use technology is at 100% health on Retail Monitoring dashboard daily and ensure to raise an IS&T support ticket for any faulty or damaged devices.• Prepare, organize, and support teams through seasonal merchandising resets and new product introductions.Maintain communications and relationship with interactive technology, IS&T, and merchandising GRS partners through merchandising reset recaps and feedback.• Serve as the ambassador of apple's brand, products, and services when communicating the latest merchandising strategies and vision. Guidance with the hiring process, including applicant screening and interviews.

- Provided first-level technical support for network- related issues, including connectivity problems, hardware malfunctions, and software configurations.-Collaborated with cross- functional teams to diagnose and resolve network outages,minimizing downtime.- Manage and administer windows and Mac end points, administration of drop box, adobe creative cloud, office 365, Microsoft active directory and Google workspaces. - Manage a diverse fleet of devices using VMware air watch and intune. Creating new users, groups, computers and organisational units is Active Directory.- Recovering lost files on network drives using Veeam backup and replication. Managing domains and user permissions across platforms in Active Directory. - Maintaining Strong written and verbal communication with both technical and non technical users.

• Resolved questions, queries, delivery updates and issues in a timely and professional manner. • Assisted customers with selecting merchandise and services in the nursery and tools sections by assessing their needs and budget. • Upsold and promoted special products and services to boost sales and drive revenue. • Liaise with external stakeholders including clients, suppliers, and delivery drivers to manage day to day operations. • Mentored and coaches new team members with inductions and health and safety workshops. • Developed sustainable partnerships with local businesses to move out-of-stock and damaged items to the floor display to reduce waste. • Initiated and resolved major escalations with proactive communication and expert attention to detail. • Spotted discrepancies in orders, end of day money handling and drive-through orders to ensure consistency and quality.