• 2 years and 9 months experience in production support with technical knowledge in oracle sql, and UNIX.• Handling L1 and L2 level tickets with 24/7 production support.• Have worked in incident and problem management and managing work order life cycles following ITIL process.• experienced in writing complex sql queries using joins, single row functions, group functions, set operators, sub queries, etc.• experienced in UNIX commands to handle Linux applications. • experienced in using UNIX commands like grep, sed, awk, find, crontab.• strong in job monitoring using autosys tool and have good leadership skills.