Venkata Tejendra Palla Email & Phone Number

Leverage 2.6 years of IT sector experience and hands-on technical expertise in Production Support and Maintenance within the Banking Domain. Provide L2 production support, resolving issues through SNOW (ServiceNow) and monitoring application environments with ITRS Geneos. Participate in QMW, release, and deployment activities; successfully implement RFCs in production environments. Conduct comprehensive health checks for applications across APAC, EMEA, and AMER regions within SLAs using Geneos for continuous monitoring and issue detection. Manage batches, perform checkouts, and generate REQs on Windows and Linux servers. Collaborate with L3 team to troubleshoot and resolve production issues, escalating unresolved failures via chat groups and email. Write and modify SQL queries for efficient data retrieval and manipulation based on project requirements. Respond to alerts, update L3 teams, and manage batches across product lines to maintain organized batch processing. Communicate effectively with customers, executive leaders, and key stakeholders, providing proactive updates on major incidents.

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  Production Support Engineer

  Hevo Data

  Feb 2022 - Present - Bengaluru, Karnataka, India

  Hevo is an Automated Unified Data Platform that helps companies understand their users and customers better.Using Hevo, companies can build a 360-degree view of their customers by combining data from multiple disparate data sources and applications including sales CRM, advertising channels, marketing tech, financial system software, and customer support products.Data and information stored in these applications are often siloed, and it's difficult for companies to get a complete view of their customers and business metrics. Hevo solves this problem for its customers

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  Sri Venkateswara College Of Engineering And Technology, Chittoor

  Electrical And Electronics Engineering