Having 8 years of experience to maintain, upgrade, and provide support for client’s software, hardware, and networks. Need to be able to diagnose and resolve problems quickly and be available to respond to help desk requests after hours. Individuals in all departments help solve their technical issues and easily communicate technical concerns and solutions to different people. Responsible for maintaining system infrastructure, which includes testing computer equipment, backing up servers, installing and updating malware software, installing and rebuilding existing servers, as well as other processes.