Venkatesh M. Email and Phone Number

19years of extensive experience in the Service Delivery ,Technical support, Training and Operations space ; HCL Infosystems, HCL Technologies, GTT and Sutherland Global Services, successfully led Service Delivery / Operations improvement projects & have extensive experience in planning, executing Technical support and Customer service improved Quality of service to the end customersKeen strategist with expertise in managing operations with key focus on top & bottom line profitability by ensuring optimal utilization of resources. Managing Training and development for HCL, Sgribl and GTT as a front line manager, good Exp in Technical Training, for OFFS, Hexaware Technologies, NIIT, SC, EY.. Sales training and soft skill training, Experience in training team for high value brand. Beginner, Part of various content development, TNI & TNA, Coaching managers for performance. Senior Management Professional, who makes key decisions that balance current operational demands, disruptions and opportunities with the long-term strategic decisions of the organization, understanding business requirements and improvement areas. Merited of ensuring successful delivery of business and training, accountable for the clientsSME with hands-on experience in successful project implementation ensuring high-quality client experience and satisfaction in line with SLAs, work ethics, work processes. Track record of enthusiastic leadership and achievement; consistently promoted to positions of increased responsibility.Displayed excellent communication skills while acting as an escalation gate to resolve critical issues of the team members.Worked with cross-functional teams in multicultural and multi-facility environments while leveraging hands-on experience in developing scalable solutions. Managed end to end project planning, onshore and offshore team members through project lifecycle while maintaining coordinating with stakeholders and providing regular updates.Consistently improved operational efficiencies & changed the working model of Service Delivery teams from a “Just do it mode” to a process oriented mode.