Venkatesh Sathya Email & Phone Number

Implemented the following as a Security Operations Head. • Designed and implemented MSSP services for customers, managing 24/7 SOC operations. • Scaled the SOC team from 3 members to 25 members. • Enhanced the team’s ability to monitor, analyze, and investigate alerts in SIEM. • Established a CrowdStrike EDR monitoring team from scratch, advancing analysts to an intermediate level through hands-on training and analysis on the CrowdStrike tool. • Developed and implemented learning and career roadmaps for junior and senior analysts. • Created a trainee roadmap to help freshers scale up their technical skills, along with assessment techniques to evaluate their skillsets. • Defined a step-by-step process to evaluate freshers based on their skills and performance during the training period.• Established a robust process to address customer escalations within the SLA. • Designed comprehensive weekly and monthly metrics reports highlighting top alerts and providing insights on industry-relevant attacks and threat vectors. • Suggested and implemented new use cases based on these insights, with customer approvals.• Created SOPs to enhance alert handling and investigation methods. • Prepared the team for shift transitions to ensure 24/7 monitoring and analysis for clients. • Designed KPI and KRI metrics for junior and senior analysts.

• As a Security Operations Manager, my first priority was to build SOC operations. • Integrating the right technology, tools, and processes for the start-up ecosystem was both challenging and educational. • Hiring the right personnel for SOC operations was difficult due to funding constraints. • To address this, I developed a hire-and-train model for fresh graduates, which helped meet the current SOC analyst requirements without compromising quality.

Chennai, Tamil Nadu, India

Chennai

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

ISOC