Venkatesh Krishnaswamy Govardhanan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Directly responsible for technology landscape and central administration of the IT operations of the companySpearheaded the TTO organization for Funneling business requirement into a Single Program Management Office to ensure effective implementation, reusability, and cost-effectiveness across multiple business verticals and centralized approachPioneered Adoption of value stream based integrated model Technology Office to support firm's IT requirements with 17 team membersDevised and implemented KPIs with over 95% SLO adherence, improving organizational efficiency and productivityResponsible for P&L for technology office ensuring the cost effective as well as uncompromised customer supportPartnered with counterparts to ensure joint accountability for business outcomes, such as delivery milestones, quality, budgets, SLAs, business continuity, and risk management - >50% reduction in incident ticketsSteering people management and employee engagement efforts, encompassing performance management, competency development, leadership development, and organizational culture - Gallup employee survey scores over 4.3/5Overseeing enterprise IT platforms as a Delivery Lead to ensure 95%+ uptimes across EUS /Networking and Datacenter, spearheading cross-functional teams and ensuring customer satisfaction.Directed support and maintenance of enterprise IT platforms, implementing best practices to improve efficiency, reducing downtime, monitoring performance, and ensuring compliance with industry standardsSuccessfully executed strategic project of relocation and expansion of the office in Hyderabad with minimal downtime of the servicesPioneering Thryve's operational control and new tools adoption as Head of Technology Office/Strategic Business Office, along with Mass communication/chatbot/Master DB implementation/HRMS and LMS resulting in successful onboarding of 2100+ associatesChampioning efforts to achieve innovation targets through automation, tooling, and optimization

Miami, Florida, United States

Delivered integrated support covering Datacenter Operations, End-User Support/Field Services, ApplicationOperations Support and 24/7 Multilingual Service Desk Operations for World’s largest mobile supply chain & logistics conglomerateOrchestrated Migration and Transformation of Incumbent Data Center to Client-owned Private CloudWorked with transition & transformation team for migrating the In-house data centre to Private Cloud with zero risk on compliance and securityDeveloped and delivered roadmaps of services while aligning with client's business objectivesInstrumental in architecting due diligence & transition for delivery scope of customerEfficiently handled Contractors, Trainees, Internal Stakeholders, and Vendors, along with ensuring global team remain organized and followed organizational strategiesDeveloped capabilities and competencies of team to exceed customer expectations by updating them with contemporary developments Provided critical evidence to the customer businesses for Global compliance audit (SOC I & II, ITGC, JSOX, etc.)Introduced Process Improvements, Service Improvements and Organizational Change Management (OCM) in line with overall organizational strategy

Atlanta, Georgia, United States

Lead and Delivered Infrastructure support for Global Supply Chain Management company covering Datacenter Operations, End-User Support/Field Services, and 24/7 Multilingual Service Desk Operations with 500+ ResourcesEffectively managed Vendors across 40+ locations globally for touch services and multilingual customer supportHeaded Migration and Transformation of co-located physical data-centre servers to Azure Cloud EnvironmentIdentified automation opportunities and converted them to programs and led those till closureEngaged in change reviews, Business Continuity and Disaster Recovery ManagementSupported client's IT compliance team throughout audits & provided appropriate evidence/reportsCoordinated migrations of customer’s acquired data centres/ users into parent domainParticipated in Contract reviews, documentation, and negotiations with customers for multiple programs

Chennai, Tamil Nadu, India

Headed Migration and Transformation of incumbent-owned data centre servers to co-hosted HCL Datacentre & Infrastructure support for customer group of companies. Designed and deployed Integrated Command Center for level 1 infrastructure & applications tasks.Drafted Contracts, Responses for new RFP, and Statement of works for new business segments. Executed Automation, Process improvement and Service Improvement for US-based clients.

Chennai, Tamil Nadu, India

Assumed overall ownership of Service levels & managed the Operations of the cluster end-to-end, Due Diligence & transition for various customers. Functioned as a support key account manager and nurtured existing clientele within the region.Managed all escalations and operational issues for the region. Oversaw large fleets, while mentoring a team within the shared services team. Developed and implement an Integrated shared Command Center for Level 1 and the first contact resolution.

Bengaluru, Karnataka, India

Delivered internal support and led a team of 50+ professionals. Governed vendor support management for multiple datacentres, Operational Service Level Management, Tool & Process Designing & implementation, In-flight projects ownership and management, Service Continuity and Disaster recovery management.

Bengaluru, Karnataka, India

Functioned as Domino Administration group lead for multiple customers and provided Lotus Domino Leven 3 Support for servers. Managed Operational Service Level Management reporting, New environment/Server build and deployment, Patch Management and Vulnerability Management, Service Continuity and Disaster recovery management, Service level adherence and reporting, Cost optimization, and Utilization of resources.

Chennai, Tamil Nadu, India

Worked as an IT Delivery Manager to provide internal support, Lotus Domino Support for internal customers. Administered Operational Service Level Management, Tool & Process Designing & implementation, Service Continuity and Disaster Recovery Management.

Chennai, Tamil Nadu, India

Functioned as IT Delivery Manager for internal support, Operational End User Desktop support, and Online support for Web Hosting and Events.Managed New desktop built and sever installation for expansion & events and administered Service Continuity and Disaster Recovery Management

Chennai, Tamil Nadu, India

Took care of New desktop built and sever installation for expansion and events. Performed IT Vendor management and provided LAN and DSL Network support, along with guest support for internet connectivity. Managed billing and reporting for the IT spent.

Mba, Business Administration And Management, General

Completed the MBA (prof) from this university

Bsc, Mathmatics