I am a technology-savvy digital transformation leader with over 18 years of industry experience. My expertise includes building state-of-the-art infrastructure, customer support services, and software product engineering for startups and Fortune 100 enterprises. As a strong leader, collaborator, and mentor, I prioritize uncompromising ethics and have a proven track record of operational efficiency while building scalable and agile teams.Throughout my career, I have developed successful small businesses and built the entire technology ecosystem for multinational companies. At 23, I founded a technology service provider business and had a successful exit before immigrating to the U.S. As an entrepreneur with years of experience in multiple industry verticals (Software Development, SaaS, Semiconductor, Cyber Security, and Service provider), I have led multiple technology transformation initiatives in the Hybrid Cloud and SaaS-based services (ERP, CRM, Voice, Contact Center, Collaboration, and Zero-Trust).Moreover, I have led several GenAI and Hyper Automation initiatives to transform technology operations, customer support, and end-user services, leading to improved customer satisfaction and 18% in agent productivity gains.#digitaltransformaton #leadership #itstrategy #genai #aiops