Venkat Raj Email and Phone Number

> Registered Product Owner> Certified Scrum Master > ITIL Foundations certified> HIPAA Certified16 years of overall experience in IT, have overcome every stage of a developer right from Fresher to Software Engineer, Senior Software Engineer, Lead Engineer, Team Lead and as a Manager now.A highly customer oriented, execution focused with passion for building strong team that delivers the best output to team and to the management.Over 15 years of experience comprising operations, client support and leadership roles in Healthcare and Pharma domains, for countries such as EMEA and US with rich experience in managing mid to large-size teams. Have set up and led the SLCM team that takes care business continuity of critical revenue generating applications by migrating the obsolete servers and applications to latest versions of market standards.Have been part of Support team as well and worked on SLAs, implementing and fine tuning the processes that improves the efficiency of the deliveries from support teams.- Managed delivery and operations in offshore client engagements for multiple teams- Process Management: Managed end-to-end client engagements, Transitions, Delivery and Operations, Process Optimization & Efficiency, Quality, Compliance, Stakeholder communications, Account Management and Business Development- People Management: People management, Capacity evaluation, Capacity optimization, Recruitment, Capability development, Training programs and Performance appraisalsHaving experience in software development, project management, people management.Worked in Waterfall and Agile methodologies and had real-time experience in Kanban, Scrum, Sprint styles and using Jira, Confluence.