Venkatraman E Email & Phone Number

Gurgaon, Haryana

• Quality checked the contents moderated by the moderators of In-house team.• Performed expert quality review of Government regulatory and Public Relations escalated content which were potentially disturbing.• Performed quality review of BPO teams for the moderated contents.• Handled the Root Cause analysis for In-house teams categorizing the errors on various basis such as False positive/False negative and policy hierarchy wise.• Conducted calibration sessions with the Vendor teams to ensure that operational policies and processes are being applied consistently.• Conducted One-on-One feedback sessions with the assigned moderators and shared the daily error percentage.• Take Refreshers/Trainings for the moderators who falls under Bottom Quartile Management• Managed day-to-day bifurcation of incoming content volumes among Language specified QA team.• Collaborated cross-functionally with various language teams through quality assurance to ensure success in vendor site calibrations.• Supported the Internal Market POC in clearing the certification results for BPO team.• Worked as ON-CALL QA assigned by the management team based on QA performance where I work on the requests kept by the Operations Team from India and as well as China.• Worked on Filter curation for the AI model.• Have audited the comments by the users towards the content creators to ensure that they are either positive and neutral and not controversial.

Gurgaon, Haryana

• Curated images and videos posted in the HELO app by the end users.• Contributed to the Policy team helping the team with the cultural background of Tamil community.• Worked closely with the Government regulatory and Public Relation’s department complaints based on certain cases of images and videos that were affecting the communal harmony.• Handled the cases that were reported by the end users which were found Potentially disturbing.• Handled Quality work during tenure as a Reviewer in the absence of the language QA.• Handled the process of Banning the account’s which were Potentially disturbing.• Understood the impact of content on overall user engagement and prioritized tasks accordingly.• Managed the Push notification operations.• Handled the Hashtag spamming process.• Worked on media level classification process to distinguish the user’s based on multiple factors.• Provided language translation support whenever needed for content’s that were consisting of political and tough words.

Chennai, Tamil Nadu, India

• Handled large document files to clear the errors on the Oracle tool system.• Created consolidated error report’s and submitted to the working Agent’s manager.• Cleared the doubts of the Agent’s on timely basis and provided adequate training.• Reduced the number of errors on a higher scale for a month and was awarded for it.

Chennai Area, India

• Worked as a Quality Analyst under Customer Service Support department• Handled mortgage files for Nationwide Title Clearing company an US based client.• Handled mortgage files from different banks in the USA.• Quality checked errors that are made while entering the details of the customer into the Oracle tool.• Worked on Assignment Verification Reports which had multiple Deeds for the land bought by the Customer’s in the US.• Some of the top bank’s that were handled are Bank of America, JP Morgan Chase & Co., Wells Fargo, Citigroup, etc.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: NSS, YRC, DEPARTMENT COORDINATORfinished my engineering carrier successfully there and volunteered in many.

High School, 12Th, First Class

Activities and Societies: YRC,NSSfinished my schooling by accomplishing my 12th standard grade.

10Th, Matriculation, First Class

Activities and Societies: nss,yrcfinished and accomplished my 10th standard grade with first class

5Th-9Th, School