Venkatraman Poornalingam Email & Phone Number

Bengaluru, Karnataka, India

As the Director of the Internal Systems Engineering Team at Cloudera since December 2020, I have successfully managed a global team and ensured efficient development and implementation of projects. I have led the development of various systems, including a case management framework, customer support interface, and automation solutions. Through my strategic approach, I have achieved significant accomplishments, such as streamlining customer upgrades and resolving critical bugs, resulting in smoother transitions and reduced support tickets. By fostering cross-functional collaboration, I have enhanced synergy among teams and gained recognition for the contributions of the product support team.

Bengaluru, Karnataka, India

As a Senior Technical Support Engineer at Imply from October 2018 to December 2020, I provided technical support to Imply India and global customers, troubleshooting issues and ensuring customer satisfaction. I played a key role in improving the knowledge base and training materials, establishing technical credibility with APAC customers, and organizing meetups for knowledge sharing. Additionally, I took on multiple roles, including Sales engineering and Solution architecting, contributing to the overall success of the organization.

Bengaluru Area, India

As a Principal Technical Support Engineer at Hortonworks Data Platform India (Cloudera) from December 2016 to October 2018, I focused on driving tools adoption and engagement, product and program management, and support automation. I successfully increased SmartSense internal adoption, implemented SmartSearch as the preferred internal search tool, and received the Hortonworks Innovation award for the development of SmartSearch. Additionally, as a Technical Support Engineer from April 2015 to December 2016, I collaborated with a global customer base, optimized war rooms and engineering interactions, evaluated beta products for supportability, and played a key role in hiring and establishing the core team at Hortonworks India.

Bengaluru Area, India

As a Senior Development Manager at Oracle India from February 2004 to April 2015, I successfully built and managed the Database Server Performance Group, focused on performance management and optimization. I developed and enhanced test suites and cases, including industry-standard benchmarks, to ensure comprehensive performance testing. I also led profile-based optimization workloads, implemented automation for performance regression analysis, and analyzed the performance of Oracle products. Additionally, I built and managed a dedicated RDBMS QA team, improving overall turnaround time and cost for the Oracle database team.

Bengaluru, Karnataka, India

During my tenure as a Consultant and Team Lead from August 1998 to February 2004, I provided expert support to prestigious clients such as Infosys (Banks2000), NSE, ICICI, and HLL, specializing in Oracle Performance and High Availability solutions. I served as a trusted account manager, assisting these organizations in streamlining their database administration processes and successfully adopting newer versions of Oracle products. I was recognized for exceptional performance and contributions, earning a spot as a finalist in the ST Partnership program, which focused on enhancing product quality through collaboration between development and field teams. I consistently achieved outstanding performance metrics and received performance awards in recognition of my dedication and the delivery of high-quality solutions and support.

Bengaluru Area, India

During my time as a Senior Customer Service Engineer at Wipro Ltd from July 1996 to August 1998, my key focus areas included providing efficient and effective support to customers, troubleshooting and resolving complex technical problems, and developing a deep understanding of the company's products and services. I collaborated with cross-functional teams to improve product functionality and performance and built strong relationships with key customers, delivering personalized support and solutions. Some of my notable achievements during this role include receiving an excellence award for developing a data conversion tool that facilitated a high-value order with Bombay Hospitals in Mumbai, India. This tool enabled the company to convert data from little-endian to big-endian, resulting in significant benefits. Additionally, I showcased my expertise as an Oracle Subject Matter Expert (SME) by supporting front-line engineers and successfully resolving highly escalated customer issues on the Oracle database. This contribution played a crucial role in enhancing customer satisfaction and maintaining strong client relationships.

Executive General Management, Business Administration And Management, General

Mca, Computer Applications

Activities and Societies: Students Welfare Association Annual Festival committee for Computer Science DepartmentWas an active member.

B. Sc, Mathematics

Activities and Societies: PecFest, Programming contests, Technical DebatesStudied Mathematics and Computer Applications.