As a director managing the VMware Tanzu Labs ANZ (formerly Pivotal Labs) business, Venki is responsible fora. Managing the Labs Business for growth (Marketing, Finance, Operations)b. Driving Customer Engagement (shaping up engagements, proposals etc)c. Managing relationship and delivery of engagementsd. Managing a team of consultantsBusiness Administration* Develop a strategy for the region in conjunction with global leadership, finance and sales teams* Set vision for Labs in the region* Define Office KPIs* Create a marketing strategy and collaborate with the marketing, sales and recruitment teams to drive it* Manage the office P&L to meet the targets Team Development* Drive annual headcount planning, and collaborate with finance and recruiting partners on achieving the target growth* Define and monitor progress on employee development plans * Identify and groom next generation office leaders* Lead or participate in initiatives to improve people, practices and processes
Customer Engagement* Collaborate with sales team to drive the sales process to acquire new customers* Responsible for engagement success and customer satisfaction* Collaborate with other leaders across business units to ensure successful customer engagements* Support delivery teams in meeting customers where they are by applying best practices, architectures and delivery methodologies* Handle customer escalations in a collaborative and empathetic way* Be accountable for managing team and project health on customer engagements* Sponsor client engagements, ensuring engagement success and customer satisfaction
Delivery Management* Manage the cost, staffing, risks for the engagement* Support the customer with feedback, areas of improvement, transformation, development and ROI* Mentor the team in the engagement and serve as their representative* Work to expand or extend existing engagements* Continuously drive improvement within teams to increase the customer experience

Presales1. Facilitate scoping workshops new engagements2. Work on proposalsProduct Management/Consulting1. Help clients create product teams2. Stakeholder management3. Develop a vision and strategy of the product4. Structure the delivery of the product based on faster ROI realisation5. Lead customer engagements from a Labs perspectiveMentoring1. Enable product managers to pickup Lean Product Management practices2. Develop the product community in Labs ANZKey Engagements1. Assurance Platform for Telstra to enable Customer Self Care their needs2. Digital Drivers Licence for Service NSW3. Payments Platform for NSW Government

1. Help clients with the agile transformation journey2. Work with the clients to create product teams

As a lead consultant in TW, my responsibility includes driving product development activities in complex engagements. The key activities include1. Facilitate inception and drive workshops to structure the engagement2. Architect business solutions in conjunction with technical leads3. Help clients create the product vision and strategy4. Create, prioritise and management the project backlog5. Enable agile and lean practices in the client organisationKey Engagements1. A Platform for applying, renewing, managing and cancelling work permits for Domestic Workers in Singapore for Ministry of Man Power2. A Platform for Ordering, Distribution and Supply Chain Management for Abcam (a life science company)3. Mobile Health Platform in Ghana and Zambia for Bill & Melinda gates Foundation

a. Manage the development and rollout of Digital products in the Financial Services Industryb. Serve as the Banking Domain lead for customer accountsc. Support the Domain Consulting Practice. d. Contribute towards product research and partnership analysise. Contribute to Banking Domain Newsletters and publish articlesf. Recruitment and Mentoring of fresh Consultantsd. Support Pre-Sales for Banking Solutions including activities like responding to RFIs & RFPs.e. Support marketing activities by preparing collaterals

1. Elicit business requirements from the product owners and various business users 2. Understand business requirements, systems and validate solutions for feasibility 3. Represent the user flows and specifications through Use case Diagrams