Dynamic career of over 28 years with rich experience and year-on-year success in IT & ITES Industry in Business Operations, Sales Operations, People management and Client engagement with P&L responsibilityExtensive experience in managing cross-functional delivery in a multi-site global environment with success in developing & executing operational strategies with insightful knowledge of project management methodologiesForward-focused Business Consultant providing direction for developing organizational processes, framework and methodology for clientsKeen strategist & implementer with strong business acumen; managing entire business operations with key focus on top line & bottom-line profitability by ensuring optimal utilization of resourcesSuccessfully set up new centers and led multiple transitions of both domestic & international clientsTrack record of working within a business with rapidly expanding operations, and leading scale up and process improvements within shared service organization while building and motivating staffDriving strategic vision as an executive team member and collaborator; produced strategies to improve client service levels, maximize capital expense and control costs