Joseph Venskus Sr Email & Phone Number

I excel at crisis management being able to effectively communicate during service outages with an eye toward continuous improvement to process afterward. I have an In-depth understanding of what it takes to provide superior technical service with skills in service revenue growth, customer relations, customer satisfaction turnarounds, outsourcing, and building support organizations and call centers. I have been responsible for and managed in-house and outsourced tier one, two, and three technical support agents/engineers. I am a strong advocate for the customer, and have the ability to apply my technical skills to a process and determine how technology can be used to improve productivity, quality and customer satisfaction.Specialties: Cloud Computing,Content Delivery Networks,Telecommunications,Networking,Call Center Technology,Skills Based Routing,Key Performance Indicators (KPI's),Metrics,Service Level Agreements (SLA's),Service Revenue Growth,Customer Satisfaction Turnarounds,Outsourcing,Building Support Organizations

Listed skills include Cloud Computing, Telecommunications, Saas, Voip, and 46 others.