• Provide in depth feedback on exams• Setup new exams for students• Supply Exam Vouchers for International exams• Communicate and manage Student progress• Make recommendations to students and staff on what to improve on• Write IT Blogs for the business in line with training needs

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Managing of all fundraising and marketing events for the Cantare Childrens ChoirMC for most events of the ChoirPublic Relations for the Choir

Contract facilitator and assessor for NashuaFacilitating the NQF 4 and NQF 5 learnershipsManagement of Learners, learnership and materialsLearnership administrationInterviewing and selection of learnersOnboarding of Learners

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Support of ad hoc ClientsSupport of maintenance clientsIT Consultant to ad hoc and Maintenance clientsBasic training of systems and IT PackagesManagement of Clients servers, desktops and laptopsDaily monitoring of Panda Anti virus consol andreporting to all relevant partiesSetup and installation of related IT equipment forclients both at office and on siteRemote and telephonic assistance for all clientsMonitoring of daily, weekly and monthly backups ofmaintenance clients and sending reports to relevantpartiesAdvisor for all IT needs for Maintenance clientsweekly and monthly report writing on IT issues

IT SupportIT DemonstationsIT TrainingProof of concept demonstrationsInstallationsHardware/software salesIT Consulting and advisingGeneral day to day running of support deskInstallations of new equipment and software forclientsDaily monitoring and repair of all backups (Symantec,Attix, VM Ware, PHD Virtual, Sync BackPro andWindows Backup)Day to day sales of Double Take, PHD Virtual andGoverlan to company partners and resellersFinding new resellers and partnersMaintaining of database with current details ofresellers and partnersMaintaining relationships with current resellersand partnersInstallation and reloading of Desktops, laptopsand serversSetup of Tablets and smart phonesAssistance with marketing of the technical supportdesk to new clientsManagement of Help Desk.Proof of concept Demonstrations for Server 2012,Hyper-V, PDH Virtual, Quote Werks, Double Take andother software

Running or Day to Day businessAssist new and current clients with any IT IssuesAssist IT En Route cc with any clients they haveManagement of Stock and AssetsManagement of Temporary StaffMarketing and AdvertisingMaintenance of IT and NetworkAll customer Queries and Issues

Administer and management of general NetworkAdminister, Monitor and Backing up of Network andall systems in firmAdminister, monitor and maintain Cisco routersGeneral Support for all staff, including PretoriaMaintain and monitor Access SystemsGeneral IT Admin dutiesOrdering of all IT equipment (including servers andcomponents)Manage Exchange ServerManage and maintain Active Directory and DNSServerMonitor Incoming and Outgoing mail.Maintain and monitor ISA serversDaily backups of dataManagement of IT consumablesSet up and maintenance of desktopPC’s/Laptops/ServersMaintenance of electronic office equipment (eg.Faxes/document centres)Day to day IT administration

Networking:Managed the networks branchGave support for all computers on the network.Made sure that there was a constant internetconnection for the networkAssisted in the support of the domain network that iscurrently runningAssisted in the adding, support, removal and resettingof accounts on the network.Did all maintenance on pc’sInstalled, maintained and supported vista and XPmachines in the branchExtensive knowledge of active directory, DNS, DHCP,GPO’s and deployment on Server 2008 and Server2003Helped with crimping, repair and laying of cat5enetwork cableHead Trainer:Training of all IT Support and Business Administrationsubjects to 1st year students.Training of all MCitP (Old MCSE) subjects 1st yearstudentsFacilitation of corporate and private part timeMicrosoft Office, IT Support, MCITP and softskillscoursesEnsured all training is on schedule and done correctlyAssistant Branch Manager:Stepped in and assisted as Branch manager whenbranch manager was not in the officeHandled general queries and assisted with studentswhen neededHandled complaints from clientsHandled Telephonic Queries about our coursesSRC (Student Representative Council) Advisor:Assigned and delegated roles to each memberMade sure all jobs were completed in regulated timesManaged work that needed to be doneAssisted treasurer with financial side of dutiesManaged events run by the SRCApproved all movements for events (Physically andFinancially)Branch Moderator:Moderation and Quality Assurance of all portfoliosof evidence.Managed, helped and supported all trainers to ensurethat work was complete and correct as per schedule.