Darryl Hon Email & Phone Number

Coquitlam, BC, CA

Burnaby, British Columbia, Canada

• Providing continuous technology leadership in close collaboration with executive leadership team from budgeting to strategic advisory. Managing IT professionals, projects, and conventional day-to-day departmental.
• Successful Sales & CRM deployment resulting in organizational-wide efficiency gains, improved customer satisfaction, and increased performance visibility.
• Spearheaded a cross-functional team to explore and evaluate replacement ERP platforms, driving informed decision-making for stakeholder acceptance and business processes efficiency.
• Enabled secure WFH capabilities, reduced business costs, elevated reliability and improved efficiencies in migration to a modern & resilient IT infrastructure spanning multiple distant branches.
• Direct contribution to YoY revenue with integration of new features into an existing legacy ERP platform.
• Ensure seamless support and user satisfaction by proactively monitoring and upholding helpdesk service levels

Edmonton, Alberta, Canada

• Co-founded a mobile-first software solutions house, bridging geo-location technologies to field operators with industry customers across construction, marine and air navigation.Highlights:
• Securing seed-funding for the startup to begin app development and company growth.
• Discovering and leading skilled contributors
• Building an app to rapidly capture clients with unmet operational needs situated between large incumbents.
• Navigating ongoing challenges such as mobile-first technical hurdles, growing market attention, and changing mobile industry.
• Supporting and enriching the tech community through open-source contributions.

Edmonton, Canada Area

• Significant loss recovery through customs and shipping exception investigations
• Improved customer retention and satisfaction through improved feedback initiative
• Created inventory & reporting portal unifying two multi-channel retail inventory systems
• Design & deployed tablet-based wireless inventory picker system that lowered miss-shipment rates, improved customer satisfaction and warehouse labor efficiencies.
• Reduced operator intervention and errors through improved automated label printing

Edmonton, Alberta

• Feasibility research and analysis of online retail opportunity
• Functional e-commerce storefront with PayPal checkout integration
• Business case and marketing report deliverables

Minami Aoyama, Minato-ku, Tokyo, Japan

• Created new graphical content & articles for Chamber’s online presence
• Revised and modernized internal and external Chamber styles, formats, letterheads and forms.
• Assisted with revisions and creation of articles for Chamber member printed newspaper
• Assistant liaison for foreign ambassadors, members, and guests

Edmonton, Alberta

• Management and control of warranty & out of warranty service direction
• Control of insurance backed claims, fraud and loss prevention.
• Business process improvement resulting in increased gross margin from <60% to 102% within one year
• National top performer within 60 days
• P&L responsibility on $350k annual operating budget
• Management of up to 10 employees spanning multiple locations

Lloydminster, Saskatchewan

• Assisted in establishing new plant reliability condition management system
• Created training manuals for new systems
• Contributed towards and issued three engineering packages
• Counselor for corporate kids camp

Calgary, Alberta

• Implement local web-presence to CBA national standards.

Calgary, Alberta

• Designed and deployed site networking infrastructure.
• Implemented centralized consumables cost-control.
• Provided general desktop support.

Bachelor Of Commerce (B.Com.), International Business

• First-Class Standing recognition from Bachelor of Commerce Chair • Fourth-year scholarship for academic achievement in the Bachelor of.

Management Diploma, Asia Pacific