•Performs specialized administrative task with internal and external stakeholders for the Director of Housing and Community Development, requiring precision and professionalism. •Effectively manage and coordinate strategic projects, encompassing research, data analysis and report preparation to advance business objectives. •Provides comprehensive administrative support to other internal departments with the organization, encompassing special projects and tracking the progression of essential initiatives. •Assist in making strategic administrative decisions, in accordance with organizational policies and standards.

Spiritual Advisor | Strategic Planning | Leadership Training | Community Building | Team Building | Public Speaking | Teaching | Preaching | Community Outreach

• Served as Principal Advisor to top level management in the areas of health systems management and operations. • Conducted analytical studies on operational processes, issue topics, and special projects. Assessed and improved complex management processes and systems and improves program effectiveness for Department of Veteran Affairs Internal and External Stakeholders.• Supervised Patient Advocates, Program Analyst, Employee Engagement Coordinator ensuring employee performance plans are aligned with the organization's mission and goals providing constructive feedback. Ensured performance appraisals clearly defined and communicated performance standards.

Administration, Health Systems Management, Information Technology,

• Served as the Health System Specialist, Administrative Officer position for the Community Based Outpatient Clinic (CBOC) organizationally aligned under the Chief, Primary Care Service. • Project Lead for all Studies and Special Studies building coalitions with employee and veterans.• Acted as the extension of the Operations Manager and developed administrative program and procedures independently overseeing the coordination of operations among the Community Based Outpatient Clinic.• Served as Contracting Officer Representative (COR) Ensuring contractors meet their commitments.

• Provided clerical and administrative assistance to Overton Brooks VA Medical Center and Community Based Outpatient Clinic (CBOC) by Developing Dashboards for the Assistant and Associate Director.• Implemented Operational Risk Management controls for internal stakeholders.• Maintained daily executive calendars and coordinated and arranged appointments for leadership conferences.

• Served as the principle administrative support assistant and participates in the planning, management, and utilization of resources for the Radiation Oncology Service.• Maintained accountability for department minutes and office supplies and equipment work orders.• Acted as Principal Advisor for Department time keeping, managing employee time in VISTA, and transcribing dictations and preparing charts for the Radiation Oncologist.

CSRA/General Dynamics Information Technology.• Resolved and referred highly complex technical problems with customers ensuring measurable results.• Logged and tracked inquiries using a problem management database and maintains history records and related problem documentation.• Resolved technical problems by Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. • Identified and Improved complex Management processes improving effectiveness of overall Department of Veteran’s Affairs (VA) and Defense Intelligence Agency (DIA) Programs. (Trained in Service Now)

Force Generation Section Management (Chief, Force Generation Section)• Planned, prioritized, & executed GFM/AEF activities to ensure all tasks are researched, coordinated, & responded to within given timeframe & guidelines; meet A2 priorities/goals. • Key Participator in the development and evaluation of New Air Force M4S Man-day System database. • Provided oversight & guidance on Reserve personnel readiness programs, processes, & activities to ensure proper management, utilization, and allocation of resources.• Monitored automated tasking mechanisms to accept/complete assigned tasks; completes assigned tasks within prescribed timeline and format. Ensured accurate responses to tasks capture leadership’s intended message; ensures intelligence perspective on operational issues are received and incorporated.

Department of Air Force- Civilian Service

Managed and oversaw Air Force Intelligence, Surveillance and Reconnaissance (AF ISR) Agency and its subordinate units' Intelligence Individual Mobilization Augmentee (IMA) Program to include program authorizations and end strength, development and management of plans and programs governing Air Force Reserve personnel, assignments, career progression and retention of IMAs, and mobilization activities. Ensured all hiring paperwork is filled out thoroughly and all required screening protocols are completed.Provided administrative assistance to Reserve & Air National Guard (ANG) units supporting AF ISR Agency DCGS missions worldwide and liaison with the servicing military personnel flights. Organizational goals or objectives of this position perform the full range of analytical tasks relative to the intelligence reserve program to include planning, programming, and resource matters.Alternate Security Manager. Provided advice and assistance to the commander/director and assigned personnel on information security related issues. Ensures initial and recurring security education requirements compliance thorough implementation of the annual security education- training plan. Monitors and conducts semiannual security inspections, ensuring they are sufficient in scope to accurately show the status of the unit security program.

Client Support Administrator for Air Force Intelligence, Surveillance and Reconnaissance (AF ISR) AgencyInformation Management, Microsoft Task Manager, Promotions and Decorations Program Monitor.

Assistant Section Chief- Responsible for managing and training programs.Client Support Administrator for AF ISR Agency Mail Center.

Remedy database expert: Created and Maintained over 10K computer and user accounts and over 6K E-mail boxes and distribution lists on a wide area network supporting Spangdahlem Air Base Germany.Unit Workgroup Manager, Help Desk Records Custodian and Unit Information Assurance Manager for over 1K network users.

Communications Squadron Workgroup Manager (WM) initiating, modifying, and deleting user network and E-mail accounts. Install, configures and upgrades software and hardware for all personnel. Records Manager Program Coordinator- Maintained Records Information Management System (RIMS) file plans database.Liaison to the Network Control Center (NCC) and Freedom of Information Act (FOIA) Manager.