With a solid experience in the IT industry and a specialized focus on ServiceNow, dedicated to driving operational excellence and digital transformation. My expertise spans across configuring, maintaining, and developing custom applications on ServiceNow, with a deep understanding of ITSM modules including Change, Incident, and Problem Management, as well as ITOM configurations such as MID server setups and CMDB structuring. I excel in creating engaging Service Portal interfaces using JavaScript, AngularJS, HTML, and CSS, and have a proven track record in ITBM and ITAM customization, enhancing project management workflows and asset tracking. My experience extends to optimizing HR processes and customer service management to improve overall experiences, alongside implementing advanced integrations and analytics for insightful decision-making. Additionally, I possess skills in Governance, Risk, and Compliance (GRC), and Security Operations (SecOps), further strengthening security and compliance postures. I am passionate about leveraging my technical acumen to deliver solutions that surpass business expectations and am eager to connect with like-minded professionals to explore technology, ServiceNow innovations, or potential collaborations.