Venu Rajendra Email and Phone Number

• Supervised daily operations, maintaining standards and ensuring adherence to hotel policies.• Built positive relationships with VIPs, loyalty guests, suppliers, and external service providers, enhancing the guest experience.• Delivered 5-star guest experiences as reflected in guest feedback. Reviewed daily reports to ensure system compliance.• Served as the primary contact for guests, ensuring comfort and assistance.• Led with a sales-focused attitude, identifying revenue opportunities.• Handled relocations diplomatically and professionally.• Promoted Emporium’s Exquisite services and cross-sold all outlets under the brand.• Authorized and monitored guest account rebates, applying internal controls to prevent fraud.• Ensured efficient check-out procedures for all guests, groups, and tours, following proper cashiering protocols.• Developed team members through coaching and training.• Maintained professional and efficient communication between reception and other hotel areas.• Optimized hotel occupancy, revenue, and room rates.

• Conducted nightly and monthly audits of financial transactions and guest accounts to ensure accuracy and completeness.• Prepared daily reports, balance sheets, and cash summaries for management review.• Reconciled all hotel accounts, including room charges, food and beverage sales, and credit card transactions.• Verified and adjusted all room rates and charges to ensure accuracy.• Performed front desk duties such as guest check-in and check-out, responding to guest inquiries and requests, and handling cash transactions.• Handled guest complaints or issues during the night shift and escalated as necessary.• Collaborated with other departments to ensure smooth hotel operations and guest satisfaction.• Maintained accurate and up-to-date records of all nightly activities and communicated any important information to the daytime staff.

• Ensured hotel credit policy compliance and balanced Credit Card Terminals with Property Management System (PMS).• Completed and distributed reports to relevant departments as per the Night Audit checklist.• Maintained internal control procedures to prevent theft or fraud.• Provided guest services including Room Service, Housekeeping, Maintenance, Reception, and Reservations.• Assisted front office with guest check-in/check-out and managed calls.• Performed Concierge duties, including valet parking, luggage assistance, and deliveries.• Stayed well-informed about hotel facilities, local attractions, and services.• Anticipated guest needs and handled inquiries attentively.• Managed reservations and accommodation bookings.• Balanced department dockets and cash, ensuring credit card accuracy before shift end.• Recorded and analyzed computerized financial information.

With NightOwl Hospitality Solutions I Am Currently Working For Emporium Hotels South Bank | Accor - Mantra Group | Marriott Hotels