Proactive and results-driven senior professional with a wealthy experience of over 27 years in incubating diverse businesses to peak performance efficiency, accelerated profitability with pioneering spirit. Calibrated onshore and offshore business operations; delivered value additions to the concerned stakeholders. Strengths include big picture focus while developing strategic business solutions including Project/Program management, ROI, process re-engineering, change management, system and application development, QA, UAT, implementation, mentoring, and coaching. Strong Account Management and Operational Management experience: Proven capability in growing accounts’/teams’ capabilities with a strong focus on high operational efficiencies. Good exposure in establishing and consolidating operations of large teams spanning multiple domains/technology areas. Proficient with voice & data technology implementation coupled with data security management. People-centric mentored next-level leaders. Created synergies to achieve business excellence; acted as a fine bridge between various cultures and traditions. My strong background in business delivery, process improvement, and customer management during my stint with organizations such as RR Donnelley has helped me form a deep appreciation for business and customer challenges and a metrics-driven approach. This often accelerates my ability to connect with customer leaders and establish as a trusted and go to advisor.