Projects : (1) AWS Data & Analytics Competency, and (2) AWS ML CompetencyEnsure that AWS Data & Analytics and ML Competency projects are on track and communicate project status tracking & reporting through periodic project meetings for the managementWork with project team to provide regular forecasting and reporting of deliverables statusLiaise with AWS Partner Solutions Manager for updates on the project and align the deliverables accordinglyReview and provide Sign off on the applicable client Case Studies to ensure that they meet the audit requirementsProject: FICO Tech DocumentationManage client expectations by ensuring the delivery of the highest quality service.Monitor project risks and scope creep to identify potential problems and proactively identify solutions to address them in advance.Maintain continuous alignment of program scope with strategic objectives and make recommendations to modify programs to enhance effectiveness.Build credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organization.Project: ISO 27001, 27018Ensure adherence of program scope with strategic objectives and recommend programs modifications to enhance effectiveness.Establish rapport and maintain communication with Consulting Partner for receiving certification updates and implementing them in the project deliverablesMonitor project risks and scope creep to identify potential problems and proactively identify solutions to address them in advance in preparation for ISO Certification.

• Preparing Process maps on MS Visio at various levels to facilitate management decisions • Identify gaps in the existing processes and standardize the processes for Operations• Managing BPG (Business Process Guidance) team along with change management functions• Ensuring that all RFCs (Requests for Change) are handled in accordance with the Change Management process• Coordinating and monitor highly sensitive projects from initiation through delivery• Planning content for the teams and ensuring on time scheduling of the same on SupportPoint• Identifying & driving process re-engineering activities to streamline the processes• Ensuring quality analysis for the documents written by Bangalore and Melbourne authors• Submitting constructive feedback to the team on content written; organizing workshops on styles guide and grammar• Assessing source documents to streamline the writing style of the team; mapping gaps in content writing and addressing it for smooth content delivery• Conducting risk assessments for new initiatives, process, products & business• Tracking source material and mapping required Business Process Guidance (BPG) documents• Updating & maintaining styles & standards and communicating changes to authoring teams across all regions• Monitoring feedback received from BAU Teams• Developing reports in SupportPoint and providing data analysis • Making weekly calls to the stakeholders and providing content in visually stimulating & interactive manner

o Communicate and manage project priorities within internal project management team.o Interact with the PMs and/or leads and identify the training needs of the delivery teams.o Review, revise, modify or edit documents prepared by the team memberso Analyze the gaps in the process and enhance process by bridging the gaps through proper documentation on Primus and Help Fileo SPOC to Client contacts for operational field service escalationso Identify resistance and performance gaps, and work to develop and implement corrective actionso Handled the role of a Transition Knowledge Manager by setting up the account complete knowledgebaseo Work with global teams to updates status, track, follow up and close issues encountered during the development.o Spearheaded Primus documentation for WWISDM teamo Handled Security settings for different levels of resolvers on the Knowledgebaseo Owned Client Satisfaction for Service Delivery