Associate Director – Cis
As an Associate Director I was responsible for planning, organizing, and engineering the internal IT infrastructure projects through the management of technical evaluation/solution finalization for Datacenter, Network, Voice & Endpoint services. I formulated the IT road map of the company to align with business requirements and provided change management for datacenter, network and voice operations. I conducted and prioritized goal setting, reviews and compensation for Vendor Management and IT Procurement. I successfully liaised with stakeholders and implementation teams; evaluating short and long- term strategies. I managed the technical and process based aspects with customers and discussed the resolution of critical issues in order to address customer grievances and their needs. I was successful in designing a new 550 seater facility with passive cabling for 13 NOC’s, Common core network infrastructure, Voice infrastructure and Wi-Fi infrastructure. I managed migration of voice infrastructure from Call Manager 5.1 to Call Manager 10 on BE6000 platform and efficiently provided design and solution finalization for Datacenter Compute & Network Refresh, Contact Center Voice Infrastructure Refresh.