Venus Masih Email & Phone Number

London, Gb

19 years experience in delivering training to meet Client objectives. Associate member of Chartered Institute of Personnel and Development.Account Management, developing and maintaining new and existing relationships with high profile corporate clients. Excellent presentation and communication skills. Experienced in delivering training that include one to one, workshops, webinars and classroom. Responsible for training Corporate Clients, Automotive Dealers and Independent… Show more 19 years experience in delivering training to meet Client objectives. Associate member of Chartered Institute of Personnel and Development.Account Management, developing and maintaining new and existing relationships with high profile corporate clients. Excellent presentation and communication skills. Experienced in delivering training that include one to one, workshops, webinars and classroom. Responsible for training Corporate Clients, Automotive Dealers and Independent Resellers on features and benefits of bespoke software packages.Managing account relationships with large corporate clients. Account Management •Maintain existing relationships •Customer onboarding - working closely with new businesses •Provide sales and product training•Day-to-day account management•Document all customer journeys to assess areas of improvement •Re-establish existing and implement new sales channels •Help recover age debt collection •Work Research and Development to improve features of bespoke websites Business Training •Provide customised training based on the Client objectives. •Coached Clients to improve the efficiency of their fleets.•Implemented training programs and created training materials. •Presentations to potential telematic customers with large fleets. •Key accounts retention - focusing on high value customers.•Influenced website developers to include specific functions and features of web interface. •Facilitated customer feedback workshops. •Regression testing of bespoke websites. •Migration planning and mentoring Clients •Handling a variety of complaints through to a successful resolution and customer satisfaction. •Customer Trials – manage client expectations throughout a trial period and ensure that they understand the capabilities of the software and provide evidence of their return of investment. Show less