• Accountable for end-to-end delivery of all in-scope IT Infrastructure services (cisco routers & Switches, active and passive surveys, Storage, servers, cabling and security) and processes as well as overall vendor performance of IT services allocated to this role. • Lead and manage the delivery of contracted services to clients to ensure that SLAs and KPI’s are met/ exceeded.• Establish and maintain excellent working relationships with all customers and 3rd Party Service Providers… Show more • Accountable for end-to-end delivery of all in-scope IT Infrastructure services (cisco routers & Switches, active and passive surveys, Storage, servers, cabling and security) and processes as well as overall vendor performance of IT services allocated to this role. • Lead and manage the delivery of contracted services to clients to ensure that SLAs and KPI’s are met/ exceeded.• Establish and maintain excellent working relationships with all customers and 3rd Party Service Providers to ensure that customer expectations are met or exceeded on all aspects of organization services and solutions. • Accountable for the delivery on time services to assorted clients around the globe and around the clock• Work across one or more shifts in a 24X7 operational team, whose primary function is to drive all incidents globally until resolved• Manage outages, driving and coordinating resolution, including calls, escalation and notification to all senior and executive stakeholders across the firm, as well as coordinating all incident support activities• Lead and conduct regular service reviews with customers to ensure that customer expectations are met or managed as appropriate• Provide timely and appropriate escalations to the Operations Director or according to the defined escalation path within organization on all relevant issues impacting service performance to the assigned operational areas• Held accountable for the successful implementation of all initiatives, programs and changes Show less

• Working with a team of Infrastructure Projects Manager’s managing the reports, go to meeting and keeping the track of records and understanding the client requirement’s • Maintains daily and weekly communications with the Project Manager’s and internal stakeholders regarding optimization efforts, challenges, costs and the fulfillment of open requirements.• Ensure projects status and delivery on time. Meet the deadlines and quality standards set forth by the PMO. • Gather all… Show more • Working with a team of Infrastructure Projects Manager’s managing the reports, go to meeting and keeping the track of records and understanding the client requirement’s • Maintains daily and weekly communications with the Project Manager’s and internal stakeholders regarding optimization efforts, challenges, costs and the fulfillment of open requirements.• Ensure projects status and delivery on time. Meet the deadlines and quality standards set forth by the PMO. • Gather all project information, including schedules, requests, assignments, tasks and project meetings.• Responsible for all communication (email and calls) with different Project Manager’s.• Responsible for providing timely updates to the PM/client on deliveries and schedules and work.• Be responsible for the resource utilization and allocation; Built up a system to manage multi-projects in parallel. • Monitoring multi-projects delivery status to make sure reach milestone on time, with satisfying delivery quality, work with project managers to mitigate risks• Capable of developing & executing upon thoughtful project/recruiting strategies and methodically working those projects to a successful completion• Recruiting candidates globally from different locations (30 locations) like Mexico, USA, UK, Australia, Spain, France, China, Germany, Poland, Italy, Sweden, Hungary, Turkey, Japan and so on. • Very good at passive search and finding the right talent from social networking sites like Linkedin, Twitter, Google search etc.• Working on IMS (Infrastructure Management System) requirements.• Effectively employ multiple sourcing strategies to identify passive, premium Candidates through a myriad of sourcing activities including: networking, referrals, blogs, cold-calling, utilizing Internet Sourcing Techniques which include Social Media (i.e.; LinkedIn, Twitter, and Facebook), Harvesting/Mining, Boolean String Searches and Flip-Searches. Show less

• Experience in handling the clients and managing their requirements. • Interact with clients and vendors to gather more information about the requirement and delivery them the accurate service.• Handling VMS (vendor management System directly) and working with Account holders/Managers• Main focus on IT/Non-IT and networking requirements and also placing the candidates for Contract to hire or permanent positions.• Build relationships with Clients and Candidates through the… Show more • Experience in handling the clients and managing their requirements. • Interact with clients and vendors to gather more information about the requirement and delivery them the accurate service.• Handling VMS (vendor management System directly) and working with Account holders/Managers• Main focus on IT/Non-IT and networking requirements and also placing the candidates for Contract to hire or permanent positions.• Build relationships with Clients and Candidates through the delivery of exceptional customer service characterized by mutual respect, understanding and trust.• Perform all facets of Full Life-Cycle recruiting to including sourcing, qualifying, interviewing, screening and closing high caliber Candidates• Screening profile through various job sites and present top talent to clients.• Worked for Contract, Contract-to-hire and Permanent positions.• Responsible for maintaining and building relationships with the Client Services• Performed complex tasks and processes following a variety of established procedures designed to ensure the hire process is executed in a quality and efficient manner.• Highly skilled in identifying and screening qualified top-notch Candidates to present to Hiring Managers and work as liaison between Candidates, Hiring Managers and Human Resource (HR) partners throughout the recruiting process• Effectively employ multiple sourcing strategies to identify passive, premium Candidates through a myriad of sourcing activities including: networking, referrals, blogs, cold-calling, utilizing Internet Sourcing Techniques which include Social Media (i.e.; LinkedIn, Twitter, Facebook), Harvesting/Mining, Boolean String Searches, Flip-Searches Show less

• Taking care of both I.T and non-I.T requirements getting from the direct client like AT&T, Verizon Wireless, Ericsson, Cox communication, Coca cola, Cognizant Etc• Strong Working knowledge of Boolean Searches in targeting the right candidates.• Placed candidates for both temporary and permanent positions in many fortunes• Expert in Cold Calling/Head Hunting/Salary Negotiation• knowledge of W2/ 1099/ Corp 2 Corp/ Contract to Hire• Recruited consultants for Client-industries… Show more • Taking care of both I.T and non-I.T requirements getting from the direct client like AT&T, Verizon Wireless, Ericsson, Cox communication, Coca cola, Cognizant Etc• Strong Working knowledge of Boolean Searches in targeting the right candidates.• Placed candidates for both temporary and permanent positions in many fortunes• Expert in Cold Calling/Head Hunting/Salary Negotiation• knowledge of W2/ 1099/ Corp 2 Corp/ Contract to Hire• Recruited consultants for Client-industries such as: Pharmaceutical, Banking, Financial Services, Healthcare, Insurance, Telecom, Wireless, etc• Expert level knowledge and working experience in Internet recruitment sites like DICE, MONSTER, HOTJOBS, Career builder, Resume Bucket etc.• Extensive experience in sourcing candidates through contacts, referrals, third party companies, free jobsites and Social Networks• Understand the Project requirements and specifications for various business processes and source according to company policies and Expectations• Good Communication and Inter-personal skills, confident and Good at interacting with individuals at all levels and ability to handle pressure.• Maintaining effective client relationship and also finding innovative ways to bring good clients as our business partners. Show less

Business Analyst• Developing up the relationship with the clients and managing it.• Knowledge of business processes and Business Process Improvement• Vendor Management, and Business Intelligence• Planning, documentation, analysis and business requirements.• Introducing the clients with our services and the performance.• Evaluation of profitability/risk• Strategic planning and Case development• Making up presentation of the various U.S Federal Departments and… Show more Business Analyst• Developing up the relationship with the clients and managing it.• Knowledge of business processes and Business Process Improvement• Vendor Management, and Business Intelligence• Planning, documentation, analysis and business requirements.• Introducing the clients with our services and the performance.• Evaluation of profitability/risk• Strategic planning and Case development• Making up presentation of the various U.S Federal Departments and updating their services, budgets, statistical reports etc, in a timely manner.2) Recruiter: Also worked as recruiter (U.S recruiting) over there, where I have to engage with the suitable consultants for the requisitions being required during the federal projects.• Taking care of both U.S Federal and State projects requirements• Strong Working knowledge of Boolean Searches in targeting the right candidates.• Placed candidates for both temporary and permanent positions in many state and federal clients.• Expert in Cold Calling/Head Hunting/Salary Negotiation and knowledge of W2/ 1099/ Corp 2 Corp/ Contract to Hire• Recruited consultants for Client-industries such as: Pharmaceutical, Banking, Financial Services, Healthcare, Insurance, Telecom, Wireless, etc• Handling both I.T and Non- I.T recruitments.• Expert level knowledge and working experience in Internet recruitment sites like DICE, MONSTER, HOTJOBS, Career builder, Resume Bucket etc.• Extensive experience in sourcing candidates through contacts, referrals, third party companies, free jobsites and Social Networks• Good Communication and Inter-personal skills, confident and Good at interacting with individuals at all levels and ability to handle pressure.• Maintaining effective client relationship and also finding innovative ways to bring good clients as our business partners. Show less