Administration & Business Systems Officer - Etihad Holidays
Abu Dhabi, United Arab Emirates
• Management of Holidays booking engines (Platforms; Trisept Solutions, USA & Go Quo, Malaysia) Product Building & dynamic connectivity of global hotel chains• Maintenance & QC of websites for different channels & vendors• Creating Process Flows, Defining SLAs for stake holders and its monitoring • Planning Business sessions with stake holders to define road map and time frames• Assisting Tax, Audit and Finance teams for BAU and audit purposes• Deputy to the Manager, User access management• Purchase Requisition (PR)/ Purchase Orders (PO) processing including obtaining quotations.• Key role in maintaining relationships with internal/external stake holders like Accounts Payable, SAP team, Ariba team and procurement operations• Maintain contact with Payment Solution team for Payment gateway MIDs setups• Co-ordinating with senior management, Marketing, eCommerce, Product, Procurement, Operations and Retail Sales Teams• Review process flows and performances to find gaps and inform higher management• Reporting tools and guidance, Arrange and handle training sessions• Project lead is SAP integration with SAP, Tax and Finance teams• Responsible for continuous XML and CMS updates• Landing page creation, White labelling, Site editions (Language and currencies)• API Integrations for EY Holidays – Hotel Chains, Car Rentals