ADIPEC, Formula 1,Golf Championship, WPC, World Future Energy Summit (WFES)• Event Planning • Staff Coordination• Guest Arrivals and Departures • Special assistance to guests• Site Visits • Airport assistance • Transport coordination • VIP assistance

• Management of Holidays booking engines (Platforms; Trisept Solutions, USA & Go Quo, Malaysia) Product Building & dynamic connectivity of global hotel chains• Maintenance & QC of websites for different channels & vendors• Creating Process Flows, Defining SLAs for stake holders and its monitoring • Planning Business sessions with stake holders to define road map and time frames• Assisting Tax, Audit and Finance teams for BAU and audit purposes• Deputy to the Manager, User access management• Purchase Requisition (PR)/ Purchase Orders (PO) processing including obtaining quotations.• Key role in maintaining relationships with internal/external stake holders like Accounts Payable, SAP team, Ariba team and procurement operations• Maintain contact with Payment Solution team for Payment gateway MIDs setups• Co-ordinating with senior management, Marketing, eCommerce, Product, Procurement, Operations and Retail Sales Teams• Review process flows and performances to find gaps and inform higher management• Reporting tools and guidance, Arrange and handle training sessions• Project lead is SAP integration with SAP, Tax and Finance teams• Responsible for continuous XML and CMS updates• Landing page creation, White labelling, Site editions (Language and currencies)• API Integrations for EY Holidays – Hotel Chains, Car Rentals

• Database Management of Holidays booking system (Trisept Solutions), Holidays Products and services updates.• Static contracts loading to the merchandise platform• Coordinating with Product, Operations and Retail Sales Team• Assistance to Product Managers & Officers

• Ticketing & Reservation. GDS used:- Amadeus & Sabre• Handling of Holidays, packages & all Etihad Airways ancillary products• Assistance to all Etihad Guests• CRS reservation/ticketing• Database management of FIT guests & sales

• Overall responsibility of Operations and FIT Sales • Business agreement & contracting with DMC’s, tour operators, travel agents and hotels• Tour package formulation and costing for FIT and Groups• Planning, organizing & implementing promotional activities

• Coordination of marketing activities, accounts, reservation and HR departments• Management of Corporate deals with travel agents and companies

• Customer liaison and coordination of airfare ticketing, hotel, train, bus reservations & visa procedures