- Define and prioritize product features and enhancements based on customer feedback, market research, and business objectives.- Communicate product vision, goals, and progress to stakeholders, ensuring alignment and buy-in.- Conduct user testing and gather feedback to iterate and improve product usability and functionality.- Manage the product backlog, prioritize tasks, and track progress to ensure timely delivery of features and enhancements.- Serve as the primary point of contact for all product-related inquiries and issues, facilitating resolution and ensuring customer satisfaction.

-Develop and maintain filing systems according to requirements-Review all product information provided by category teams and make changes accordingly-Upload new product launch file to the website-Assist team lead and channel management in running reports

- Managing inbound customer inquires regarding orders and products via phone and email- Helping customers when assistance is required with follow up from start to finish- Contact and communicate with overseas colleagues- making courier inquires for dispatched orders- problem solving including offer resolution for complaints or warranty claims

-Ensure a high standard of customer service including presenting in a professional manner at all times when interacting with customers, staff and business associates.-Explain the menu structure to customers and make suggestions or upsell products.-Being part of the team to provide mentoring training to new employees.-Identify opportunities for continuous improvement of the entire operation.-Taking the feedback and complaints from the customers and provide appropriate solutions.

-Oversee the entire day-to-day operation of the restaurant.-The person in charge of the overall dining experience, ensure a high level of customer satisfaction.-Recruit, train and manage all staff, meanwhile be mindful of the chain of command in the kitchen and bar areas.

-Serves meals to guests according to established rules of etiquette, working in formal setting.-Presents menu to diner, explains dinner course, appropriate drinks, and answers questions regarding menu.-Observes diners to respond to any additional requests and to determine when meal has been completed.

-Ensure that all guests are greeted in a timely, friendly, and professional manner.-Ensure all service standards are complied with as described in the server training manual.-Build relationships with regular customers by learning and remembering their preferences.-Ensure quality check backs are done in a timely matter.-To perform all opening, side and closing duties as well as all daily and weekly duties to the set standards.

-Assist team members to perform preparation, table set up and ensure the proper handling of all operating equipment.-Handle and solve any concerns and questions from guests.-Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.-Ensure adherence to quality expectations and standards.-Develop and maintain positive working relationships with others, support team to reach common goals; listen and respond appropriately to the concerns of other employees.

-Being part of the pre-opening of the restaurant. -Responsible for the efficient and profitable operation of the restaurant.-Plan and supervise all restaurant operations and team members with the goal of to provide customers with excellent quality products and superior customer service.

-Recommend guests all the available seasonal dishes during their meal with us.-Arrange Chef’s special recommendation course menu according to different guest’s requirement.

-Part of the team to assist the restaurant manager to look after guests.-Assist guests during their time with us and while they are using our services.-To ensure that all the guests are well taken care of and they will have an outstanding and memorable experience.(Starts as Information Agent and promoted to Team Leader in 3 months time; from then, promoted to Guest Relations Manager within 12 months.)

-Being a part of the Hilton Kuala Lumpur Pre-Opening Team of 2004.-Responsible for overall administration and opearation of the agent stand-To maintain a high and consistent standard of service in line with the administration policies of the F&B Opearations Manager.-Performs the role of a greeter from the beginning of the welcome experience for guest at all time.(Starts as Service Agent and promoted to Information Agent in 6 months.)