Mark Tunque Email & Phone Number

Burbank, California, United States

Provide Tier I/II/III support for a mixed enterprise environment of Apple/Windows machines. Systems Administration duties utilizing a hybrid Active Directory/Azure structure, Microsoft 365, Microsoft Exchange, Microsoft Teams, Okta, Box. Workstation setup/administration utilizing JAMF (Apple) and Intune (Microsoft). Powershell scripting for User Creation/Administration, Groups Administration, MS Exchange Online, Roles Administration, etc. Livestreaming setups for realtime monitoring of productions utilizing Blackmagic devices and OBS. Video conferencing administration using Poly X50/X70 setups along with utilizing Condeco services for conference room scheduling.

Burbank, California, United States

Provide Tier I/II support for a mixed enterprise environment of Apple/Windows machines. Systems Administration duties utilizing a hybrid Active Directory/Azure structure, Microsoft 365, Microsoft Exchange, Microsoft Teams, Okta, Box. Workstation setup/administration utilizing JAMF (Apple) and Intune (Microsoft). Powershell scripting for User Creation/Administration, Groups Administration, MS Exchange Online, Roles Administration, etc.

Greater Los Angeles Area

Technical SupportManaged, trained & mentored up to 3 IT TechniciansProvide Tier 1, Tier 2, Tier 3 technical support for various technologies including Microsoft Suite, Google Suite, Adobe Creative Suite, Zoom.Setup & configure iPhone & Android smartphonesResearch, identify & purchase new printers, routers, workstations, smartphones, various other technologies for clients.Setup & configure proper group permissions for users in AD structureCreated & maintained logon scripts to map drives and printers for proper users & groups.System AdministrationSetup & configure Windows Server with shared folders for PC/Mac workstationsSetup & configure Mac OSX desktops & laptopsSetup & configure Windows desktops & laptopsSetup & configure iPhone and Android smartphonesSetup & configure Remote Access utilizing various solutions including Remote Desktop, WinVNC, TeamViewer.Create, update, delete & administer users in Active DirectoryCreate, update, delete & administer mailboxes using Google for OrganizationsSetup & configure proper group permissions for users in AD structureCreated & maintained logon scripts to map drives and printers for proper users and groups.Website Development & Social Media ManagementDesigned & created logos & online bannersCreated & developed PHP/MySQL based websitesCreated & developed ASP/Microsoft Access based websitesCreated & developed eCommerce websites utilizing various shopping cart solutionsCreated & developed client controlled websites utilizing various content management solutionsAssisted clients in creating & maintaining Social Media presence include Facebook Pages, Yelp!, Apple for Business, Google Business, Instagram etc. NetworkingRun & configure Cat 5e/6 to workstations & server roomConfigure Cable/DSL modems & wireless routers (Asus, Linksys, etc.) to work seamlessly with existing infrastructure.Configure switches & hubs to work with existing infrastructureConfigure workstations & servers to work with network setup.

Greater Los Angeles Area

Lead instructor for DJ101, M202, M303 classes. Private lesson instruction for DJ basics, mixing theory, music programming, digital DJing. Specialties in Serato Scratch Live/DJ Software, Native Instruments Traktor Scratch Pro, Rekordbox.

Orange County, California Area

Website MaintenanceUpdated and added new content to existing ASP pages using Dreamweaver 8 upon request and approval for other departments. Also added new features such as password-protected pages/directories.Modified/updated existing XML structure for site navigationCreated new forms and dynamic ASP pages for online appointment systemDatabase Maintenance/AdministrationUpdated Access 2000 databases which link up to websiteRan monthly reports from existing SQL databases. In the process of converting current reports for use with new MySQL system scheduled to go live January 2007Updated Monthly laboratory results using ADP connector, created custom medical dictionary for use with new MySQL system in order to reduce typos.Technical SupportResponsible for addition and setup/removal and disabling of Cisco IP phones and voice mail. Updating system for company closures. Setting up new gateways for new locations.Performed daily backup routine; including checking of backup logs and substitution of tapes. Worked closely with contracted consulting firm to develop a Disaster recovery plan.Provide Tier 1 support to users in mixed Mac/Windows environment. Escalated support tickets to contracted outside consulting firm when necessary.

Greater Los Angeles Area

Help Desk SupportManaged & trained staff of 5 part-time IT InternsHelp Desk lead technician training support staff on procedural & troubleshooting practicesCreated technical documentation for computer setups, application installs, & basic troubleshootingProvide Tier 1, Tier 2 & Tier 3 technical support to main City Hall campus & to 6 remote recreational sites.Experienced in setup, maintenance, troubleshooting & minor repair of Konica Minolta multifunction copier/scanner/printers, HP Laserjets, HP/Compaq desktops, mini-towers & tablets, Panasonic Toughbooks, & Dell LaptopsEmployed remote desktop administration via Remote Desktop and WinVNC for improved customer support and productivity.Well versed in Track-It as a Help Desk work order managementResponsible for all hardware city-wide using the Inventory module of Track-It.Yearly replace 1/3 of city computers through our Hardware Replacement Plan utilizing Norton Ghost server with custom created Windows image.Responsible for setup and installation of each individual computer and user.Created valuable checklist and documentation for staff in regards to procedures for optimal setup & a “how to” on transferring user’s settings.Patch and Virus ManagementSetup & configured McAfee ePolicy Orchestrator server to administer weekly/emergency virus definition updates, weekly virus scans, and software upgrades.Setup & configured Systems Management Server 2003 to administer monthly/emergency Windows updates.Used Systems Management Server 2003 for city-wide deployment & upgrade of Microsoft Office 2003Active Directory AdministrationCreate, update, delete & administer users in Active DirectoryCreate, update, delete & administer mailboxes using Microsoft Exchange 2003Maintain proper group permissions for user and organizational units in AD structureCreated VBscript logon scripts to map drives & printers for proper users and groups.Used Group Policy manager for better desktop administration.

Montclair, California, United States

System Administration/Help Desk SupportSetup local area network which consisted of 4 workstations running Windows XP and 1 server running Windows Server 2000.Setup and maintained network shares and resources on server, for various applications including QuickBooks, Mitchell 1, UltramateSetup and maintained printing resources and mapped drives on each workstation.Provided Tier 1, 2, and 3 tech support for all users which ranged from hardware to software issues.Website AdministrationDesigned, developed, and implemented online storefront using Active Server Pages (ASP) and MS Access databases.Developed 3 ASP files which auto-generated over 3000 pages to represent company’s entire product line.Responsible for weekly product updates for website, daily maintenance/administration of web email system.Oversaw and implemented website redesign.Converted entire website in Pre Hypertext Processor (PHP) language and converted Access database to MySQL databases in an effort to provide a faster and also more cost-effective website.

Greater Los Angeles Area

Network Administration/Systems AdministrationMaintained and administered 3 Local Area Networks (LANs) at these locations: Fontana, Fresno, and Sacramento.Maintained and administered 3 Microsoft Exchange servers for the previous sites mentioned.Maintained and administered 1 WAN connection which bridged all 3 LANs via Frame Relay.Created, updated, deleted and administered users in a Windows NT4 environmentMaintained and modified shared network resources both files and printers.Programmed minor programs in C++ and COBOL essential to the day-to-day functions of the company.Help Desk Support/Desktop ManagementProvided server, workstation and printer maintenance/upgrade/repair support.Provided software support for Office 2000 suite and in house programs to employees of the 3 locations previously mentioned via phone, remote control, and physical presence.Installed, setup, and maintained over 50 Windows NT/2000 Servers and Workstations.Served as complete IT support staff for all 3 locations.

Bachelors Of Science, Computer Information Systems

Graduated with Honors (Magna Cum Laude)

Education record

Computer Engineering And Computer Science

Activities and Societies: Troy Philippines

General

Activities and Societies: JV/Varsity Tennis, Barkada