Vera C. Email & Phone Number

United States

Establish and maintain positive relationships with customers, leading to increased customer satisfaction Provide personalized assistance answering questions about where and how to file taxes. Guide the customers on the website to find their individual questions. Transferred customers to Special Tax Advisors. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act).

United States

Establish and maintain positive relationships with customers Provide personalized assistance during open enrollment, ensuring customers feel valued and supported. I explained the differences between the plans they had and what they could upgrade to or downgrade to. Comparing pricing with the benefits. Regularly requested by customers for assistance due to high-quality service. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act).

United States

Provided guidance to patients on activating heart monitors upon returning home.Conducted troubleshooting of heart monitors to address any issues that arose post-activation.Patiently explained step-by-step instructions for preparing the skin, using templates, changing pads, and charging monitors and receivers.Built strong rapport with patients, earning their trust and confidence.Conducted outbound calls to follow up on the status of monitors post-troubleshooting, ensuring optimal functionality and patient satisfaction. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act).

United States

Demonstrated a commitment to customer satisfaction by establishing and nurturing Relationships through effective communication and personalized service. Handled customer calls to efficiently process and file insurance claims for both home and automobile policies, ensuring a positive and reliable experience. Managed the seamless reporting of total losses to insurance companies, coordinated with adjusters to schedule appointments for thorough assessments and resolutions. Additionally, facilitated emergency housing arrangements for displaced customers, showcasing a dedication to providing comprehensive support and swift resolutions during challenging situations. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act). I maintained confidentiality by not disclosing any personal or banking information

United States

Mentored customer service agents in building positive relationships with customers. Answered the agents’ questions about what steps to take in solving the customer's needs. Listened to calls to make sure the agents were in line with the job.

United States

Tier 1 Supervisor: Recognized for excellence in customer retention and satisfaction. Assisted agents with customers that want to cancel contracts Pulled reports and called customers back Resolved issues that do not include BBB, Legal Threats, social media, take payments over the phone investigated claims and call Authorizations to advocate if needed to get approvals, overturn decisions, claims credit, ordered parts Reimbursement of deductible if warranted Provided solutions to help the customer. I maintained confidentiality by not disclosing any personal or banking information. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act).

United States

Aided with BBB, social media, and Legal Threats. Investigated claims and called Authorizations to advocate as needed to get approvals, overturn decisions, claims credits, ordering parts Reimbursement of deductible if warranted Provided solutions to help the customer, take payments over the phone. I maintained confidentiality by not disclosing any personal or banking information. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act).

United States

Assisting customers in placing a claim. Calling providers to set up appointments with the customer. De-escalating customers, and providers. Transferring them to supervisors so they can assist with the Authorization department. I maintained confidentiality by not disclosing any personal or banking information. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act).

United States

Answered incoming transportation request calls from patientsFacilitated and followed up on transportation requests and mitigatedissuesDocumented patient complaints and assisted in obtaining resolutionsEmpathized when providers did not pick them up to take them to their appointments. Rescheduled appointments for providers to pick them up. Discussed how many rides they had left that insurance would pay. I ensured compliance with the strict regulations of HIPAA (Health Insurance Portability and Accountability Act).

Tissue Recovery, Continuing The Education, Always Learning And Developing

Education record

High School Diploma, General Studies, 12

Activities and Societies: I tutored my peers (Peer Tutoring)