Vera E Email & Phone Number

Lagos

1)Procurement Related Function•Assist the Operations team/Project manager members in the requirements gathering exercise for the purpose of completing the Procurement Application Form;•Verification of the Procurement Application Form to ensure that all the necessary requirements (such as, detailed SOW/Service description, BOQ) are attached to the form (soft copies inclusive);•Maintenance and Updating the Purchase Requisition trackers for follow-up purpose;•Assist the procurement… Show more 1)Procurement Related Function•Assist the Operations team/Project manager members in the requirements gathering exercise for the purpose of completing the Procurement Application Form;•Verification of the Procurement Application Form to ensure that all the necessary requirements (such as, detailed SOW/Service description, BOQ) are attached to the form (soft copies inclusive);•Maintenance and Updating the Purchase Requisition trackers for follow-up purpose;•Assist the procurement team in sending the request for quotation (RFQ) to suppliers;•Creation of Sourcing Request and ensure processing and approval of Purchase Request for the items required Participate in the Supplier’s selection process•Participate in the Supplier’s negotiation process;invite,assess and award supplier tenders,bids,quotations and proposals.•Participate in the Supplier’s Contract Agreement reviewing exercise;•Maintaining communication with Supplier’s on all the related purchase requisition items – such as notification to suppliers on the Purchase Orders.•Documentation of Contract Agreement and Purchase Orders for easy retrieval;•Review, Upload and approve Acceptance Certificate on the ERP application system;•Facilitate suppliers’ payment by guiding her through to the invoice submission stage;2) Contract Management Function•Assist in the contract drafting and review exercise in conjunction with Procurement Team;•Provide contract management support in the execution of Purchase Order•Assisting in the quarter review and ratings of Supplier’s Performance Evaluation. •managing suppliers’ enquiries concerning Contractual Service Agreement;•Contract Information Management;Customers & Vendors’ Relationship ManagementAttending to all the enquiries from the customer and suppliers on the transferred related contracts;Providing any related information to other internal customers/stakeholdersManage the Customer and Vendor relationship on each of the service contract Show less

Apapa

SKILLS• Executive Team leadership • Stock and Inventory report generation• Sales Management• Shop Management• Staff training and Development • Customer Service Relations• Process Improvements Ensuring that quality services are provided to subscribers.• Oversee all retail sales and service activities• Liaise between retail and corporate, managing sales request with stores to optimize… Show more SKILLS• Executive Team leadership • Stock and Inventory report generation• Sales Management• Shop Management• Staff training and Development • Customer Service Relations• Process Improvements Ensuring that quality services are provided to subscribers.• Oversee all retail sales and service activities• Liaise between retail and corporate, managing sales request with stores to optimize product sales• Stock analysis and reconciliation for the shop and with internal Auditors• Report generation about customer complaints and satisfaction.• Oversee all retail sales and service activities• Facilitate the provision of after-sales support to customers• Monitor stores inventory and adherence. Ensure stock availability and stationeries in the service centre• Completing monthly report for management accurately and on time• Marketing and Sales of Starcomms products.• Clients’ sales calls to our corporate customers.• Channel sales support to Retail and Dealers outlets.• Seek for knowledge and information on competitors activities and communicate to marketing units• Responsible for overall housekeeping- Ambience, Cleanliness, Shop merchandising, layout and customer traffic flow, appearance of store staff, • Staff training on all services and products to ensure that they are equipped with accurate and detailed product knowledge so that they may confidently give information to our customers• Review teams activities, make recommendations for improvement and ensure enhances performance• Attend monthly team/ divisional/ departmental meetings Show less

Lagos

Call Centre Manager (2011)Worked directly with the Customer Care Head of Special Project on all call centre Operations: Managing over 100 people, delivering procedures for Total Quality Service via various multi-media channels i.e Voice, SMS,and Email.IVR Systems Development: Provisioning & Billing, CRM, ACD and MIS software’s.CS Training: implementation of Standard Operating Processes & Procedures & Quality Monitoring.Coordinating and implementing the SIM registration… Show more Call Centre Manager (2011)Worked directly with the Customer Care Head of Special Project on all call centre Operations: Managing over 100 people, delivering procedures for Total Quality Service via various multi-media channels i.e Voice, SMS,and Email.IVR Systems Development: Provisioning & Billing, CRM, ACD and MIS software’s.CS Training: implementation of Standard Operating Processes & Procedures & Quality Monitoring.Coordinating and implementing the SIM registration project for the registration of all new customers into the Network.•Review the unit operational processes to increase productivity in the call centre.•Ensure adequate headcount to meet agreed Service level agreement.•Ensure a minimum of 90% first call Resolution on the desk.•Coordinate team reports and statistics•Develop monthly and quarterly appraisals and assessment.•Ensure effective team management by shift leaders.•Ensure effective delegation of duties•Develop motivational activities for team•Ensure availability of necessary resources needed for work in the Call centre.2004-2007Starcomms Nig. Ltd (Fixed Wireless)Call Centre Support Coordinator (Inbound and Data Section)•Attend promptly to escalated complaints from the agents and resolving them on first call/contact basis.•Ensure that the customer gets a firsthand treatment by Troubleshooting with those having system configuration and internet browsing problems.•Ensure that weekly reports are created for every data problem resolved and provisioned From Lifetree.•Liase with other departments to ensure that they promptly resolve all customers’ problems. 2003-2004Starcomms Nig. Ltd (Fixed Wireless)Call Centre Team LeaderSuccessfully handled delegated departmental special duty.Impeccable interpersonal and job assessment record.Successfully organized Call Centre Operations Achieved cordial agents – team leader relationship.2002-2003Starcomms Nig. Ltd (Fixed Wireless)CalCentre Representative Show less

B.Sc(Ed), Educationalmanagement/Economics

Bachelor'S Degree, Educational Management/Economics, 2.2

Activities and Societies: Volleyball,swimming,socialising.