Vera Ekengren Email & Phone Number

Chorleywood, Gb

London Area, United Kingdom

London, England, United Kingdom

• Provides comprehensive first-line advice and guidance to retail StoreManagers, resolving a wide range of HR queries efficiently.• Provides guidance and management of HR issues such as grievance,disciplinary, capability investigations and hearings, fostering a positive andcompliant work environment.• Directly addresses employee queries regarding holiday, pay, and contractualmatters, ensuring prompt and accurate resolution.• Interpreting, assisting, and advising employees on various matters in line withcompany procedures and policies utilizing both formal and informalframeworks.• Advising Area Manager on complex and non-complex HR queries andescalating to the HR Manager when necessary.• Supports line managers in the production of correspondence to supporteffective execution of Employee Relations (ER) cases, demonstrating strongcommunication skills.• Manages internal relationships, responds promptly to queries and setting andmanaging expectations effectively.• Stays up to date with the latest employment law changes and proactivelyupdates company policies accordingly.• Assists in various areas of the HR function, particularly in recruitment,displaying versatility and a willingness to contribute beyond the primary role.• Supports monthly payroll activities, reporting on absence and ensuringaccurate and timely processing.• Supports the implementation and execution of Learning and Development(L&D) strategies contributing to the training of head office and retail managers.• Initiates employee well-being initiatives, promoting a positive workplaceculture and enhancing employee satisfaction.• Collaborates with the HR Manager on employee surveys and 360 feedbackacross all regions.• Assists the HR Manager in monitoring HR budgets.

London, United Kingdom

London, United Kingdom

• Greeting customers in a professional and welcoming way.• Answering and screening telephone calls.• Sorting incoming and outgoing post and parcels.• Booking couriers.• Bulk orders for customers• Support in absence of customer service manager Respond to customer service emails and calls timely and escalate issues as required to the relevant departments.• Ordering stationery as required. For the office and UK stores• Back of house maintenance ensuring Health & Safety and security standards are met. • New Starters H&S Induction and Induction • Office management support.• General administrative support• General HR support, drafting contracts, change letters and leavers letters and refence requests.